Taco Bell — Restaurant in Seat Pleasant

Absolutely the worst customer service I have ever experienced. Thursday Feb 28, 2018...failed to give drinks..and refused to give name of staff members involved, police called.. lied to police that they could not give refunds until Manager came who allegedly was not in but gave refund to another customer waiting at the window in both my face and behind officer back..Allegedly They were calling police and reviewing cameras to show drinks were given. Absolutely insane. It's cold outside, now after 11pm, and the negative assumption from the staff is that we were trying to get drinks for free!They asked for our food back allegedly to do refund, kept it for extended period, then refused to refund. $30+ order! 70 yr old mom even went to the window to diffuse hostility meanwhile it's 30degrees outside.... Cashier's attitude was totally unacceptable...Jazzman P is on the receipt. Asked for DM name number, they provided Ronell and a number..later on discovered it was the store number!! The police personnel told me they didn't agree with what the staff did to us but it wasn't a police matter; it was civil. How ridiculous! They did get us drinks to which we refuse (would u trust anything food or drink from these untrustworthy liars) because we just wanted a refund at this point...food cold, distrusting staff, etc...To add insult to injury..we left and went to get gas next door but facing the Taco Bell after police provided report number, observed another customer at the window arms wailing so I videoed the lady and when I finished, we drove by to leave ending up speaking with the lady after I saw a gentleman at the window hand her money. The customer, whose name and number she willingly provided, informed us she had also just gotten a refund cause her food was cold. Unbelievable!! Management need to address the poor customer service...and lack of integrity with this staff. Better Business Bureau must know as well.. Only in an area such as this would u experience such nonsense...Just think all over $7 worth of drinks..they lost ?? Customers. They need a new staff that cares about customer retention and the Taco Bell brand....Oh let add what led up to all the foregoing. They had no soft tacos and offered nothing in place. The cashier was very unprofessional..asked for onions on the side, she replied it's $.49..no ma'am.you put no onions on my receipt for a Chicken Supreme Burrito when it comes with it..she signs heavily and ask well didn't you see it on the screen...Oh my God! she exclaims, closes the window and then returns with the smallest portion of onions u can imagine..I didn't complain..said thank u and left. This was right before I pulled off and then realized omg..she didn't give us our drinks. Dreadfully I had to return and u know what happened then. There is more but I must get back...

I order from this location all the time and have been in love with the bell since the lil chihuahua was doing Godzilla commercials. I know what to expect from a Taco Bell, I have no illusions, it is what it is. But man, this place is a disappointment every time. So much so that I felt called to put it down in writing. Their service actually makes me nostalgic for court mandated summer trips to dad’s house. I just want my three lil favorite things and they figure out how to goof it up every time in a new and interesting way. I literally, I’m not kidding, don’t care if you give me food poisoning. I’m used to that from you I wouldn’t be mad. But I asked for a large Baja blast and you gave me a small tap water no ice. Room temp water my guy, with a straw lovingly taped to the lid. That’s one example but a good one for how this place finds a unique way to break my heart every time I am in a t bell kind of mood.

Basically, don’t order from this location if you’re in any sort of precarious emotional state but DO order if you’re blackout and won’t remember anyways (highly recommend and no judgement here). If you’re conscious and ordering from this particular location: expect nothing from your lumpy cold bag except the feeling you had as a kid when your dad took you to your local chain fast food joint and you for some reason ate there IN the restaurant and had an awkward silence like you’d never seen before or since.

Anyways, I love you Taco Bell. It’s my fault honestly. I should know what’s coming. If you’re gonna keep messing up my order on purpose cuz it’s funny or your kink or w/e though, maybe tell me I’m getting chubby next time. Or like write “get wrekt idiot” on the receipt. That’d really sell the vibe I think you must be going for.

If it’s not your intent to break your customers’ hearts though? For the love of god please, the bar is so low. I would sell my soul to receive what I ordered just one time. Gobless and thank you for...

This incident occurred on 09 April 2022 @ 1130pm I was waiting at the drive through… I was the second car in line. The customer ahead of me was asked to pull around before they were able to even place her order. Apparently, there’s a timer and it looks bad if a customer exceeds the wait period. This routinely happens at this location where the cashier at the window will ask the car waiting to pull forward 10 feet then reverse back to the window because it resets the timer. Going back to the incident mentions above… the customer was asked to pull around which essentially placed her at the back of the line of 4 cars. Of course the customer was not pleased with the request. An was even more upset when the issue of the timer was mentioned. I had the window down in my car so I overheard the entire exchange. The cashier refused to move forward with the customer’s order until she pulled around so she had no choice but to pull around to the window. I pulled forward and decided that I was no longer going to place an order here. I asked to speak to the manager and asked for the contact to file a complaint with the corporate office and was denied. The cashier then told me over the inter phone that they were closed. I pulled up to the window and pointed to the sign that says the store is open till 2am at which point the cashier then stated that their system was down. I promise I can’t make this up. I insisted again to have a word with the manager, but was refused. It seems as though they made some cosmetic upgrades to the store, but the staff and quality of service is still the same....