My name is Linda Lou and I’m a retired server. I’ve been a server all my professional life whether in fine dining or my last place of employment, a diner. Whenever I’m traveling I love to eat at local diners, they add a personal touch along with great home cooking. My husband and I stopped in at your diner this past Friday oh about 12:30 pm. I knew the time cause my daughter had just texted me, anyway, we had eggs, bacon, potatoes, and toast. Our breakfast could only be described as awesome! The young lady who waited on us had short blond hair she was amazing. Friendly, professional, and had a soft spoken voice, she was a doll. Sitting near us was another woman who caused an unbelievable scene. I could hear the exchange between her and her server, who was the same server we had. The server was only trying to clarify her order just to make sure the customer would get exactly what she wanted. Let me explain, restaurants have different ways or ordering what customers may think as a stand order but, because I’ve worked in the industry, employers may and do ask that you write orders a certain way and ask specific questions because of the way their menus set up. This particular woman lost her mind and embarrassed herself beyond belief. Everyone in the dining area could hear her. She took it a step further and continued to complain up at the counter area. I want to say this… serving is one of the hardest jobs you can do in life. You have to be a special type of person to handle the stresses of this kind of job and our server exemplified those skills. I’m going to finish by saying again, our server was extremely professional and friendly. She handled herself exactly right trying to deescalate the situation. She is an asset to your company.