Pizza At the Cove — Restaurant in Shady Cove

We had taken our service dog into this restaurant in the past and they were more than happy to abide by the law but tonight, two employees broke Oregon law by refusing service now they are up for civil liability. One other thing, I wonder if the cook that did not have on a hair net or the lady serving that had long hair realize how much hair flies off of their head in one day or how many skin cells are lost and floating around their restaurant? One dog in a lap carrier zipped up will not do any more than one person. It was a ridiculous statement. She basically backed us out of the restaurant and bullied us out

🐕 Federal Law (ADA Title II & III)

Under the Americans with Disabilities Act, service dogs are allowed anywhere members of the public can go—that means restaurants, airplanes (via Air Carrier Access Act), hotels, malls—you name it. The only permitted staff questions (when it's not obvious the dog is trained) are:

“Is it a service dog required because of a disability?”

“What work or task has it been trained to perform?”

They absolutely cannot ask about your disability, demand documentation, registration, or make the dog “prove” its skills (yes, even if you’re feeling generous with the frisbee tricks) Tasks? They include things like alerting you to seizures—a totally legit seizure dog—and many other disability‑related tasks .

🐾 Oregon Law ORS 659A.143 (Almost Word‑for‑Word ADA)

Oregon’s state law mirrors the ADA almost exactly. Places of public accommodation (restaurants, hotels, transit, etc.) may only ask those same two questions when it’s not obvious what the dog does:

Is the animal required because of a disability?

What work or task has it been trained to perform?

No demands for paperwork or demos. And no fees for letting your federally protected seizure dog tag along .

🏨 Where Service Dogs Go (and People Can’t Snooze)

Restaurants, hotels, shops, theaters: Full access guaranteed. No surprise attempts to exclude your seizure dog, so keep an eye out for eye‑rollers.

Airplanes: Covered by separate Air Carrier Access Act rules, but with the same two permitted questions—basically federal law, but with extra seat‑belt nonsense.

Public transit and government buildings: Covered under ADA Title II and Oregon’s own rules.

Can’t charge extra: No “cleaning fee” because your dog sheds a bit.

📝 Quick Fact Sheet

Is it a service dog “required because of a disability”? “Yep. Seizure‑alert dog, not your average Bark Ranger.” What work/task is the dog trained to perform? “Alerts me to seizure activity. Not just cute fetch tricks.”

They cannot ask anything else. If they do—tell ’em to reread ORS 659A.143 or risk a complaint or lawsuit (and maybe some IRS Audible credits for therapy).

In short: Oregon won’t let your dog—or you—get hassled beyond two simple questions. And whether it's flying cross-country or dining at a Portland food cart pod, seizure dogs are in. No paperwork, no interrogation, no extra bills.

Oregon bureau of Labor and Federal ADA complaint tomorrow. Learn the law. And you could have been much nicer in the way you spoke to us. You were rude...

I took my dogs to a groomer in Shady Cove today and decided to have lunch while I waited for one of them. After reading the reviews I decided to order take-out from Pizza at The Cove. I still had one of my dogs in the car so I didn’t want to eat inside and leave her alone. I called in my take-out order for a mini Rafter’s Special and asked if they could substitute the red onions with sausage. They said yes. I also ordered a single trip to the salad bar and a large Diet Pepsi. My order was ready on time. The young girl that helped me was kind though quiet and reserved. I had asked for an extra salad dressing container and filled them both with Ranch. When walking from the salad bar back to the register I accidentally dropped one of them, the lid popped off and Ranch splattered everywhere! I was so embarrassed and irritated with myself. I apologized profusely for making a mess. The girl kindly said she’d clean it up. I still feel horrible about it. The pizza was yummy. I have to give many kudos to them for their wonderful salad bar. It was immaculate with not a single piece of lettuce or topping outside of it’s container. Everything was chilled, the lettuce (I can’t remember if it was green leaf or romaine but definitely wasn’t iceberg like so many other salad bars have (and usually bagged not fresh) was bright green, very clean, slightly damp (perfect), crisp, chopped perfectly for easy eating and clearly very fresh. They had cottage cheese and all the other toppings I enjoy. Except it could maybe include jalapenos 😉. My lunch definitely hit the spot! I will definitely eat here again. Next time I’ll probably have the all you can eat salad bar and try the small potato wedges. I read that they’re addictive. It’s sooo refreshing to see a restaurant, especially a pizza place, that still has a salad bar. Abby’s has closed theirs permanently due to fear of Covid related lawsuits (ridiculous 🙄). Sizzler’s in Grants Pass also continues to have a salad bar and a great one also. Thank you for not changing or caving to unreasonable pressures. Thank you for a great lunch and for your kindness. Today was my first visit and I look forward to many more. Keep up the good work and may your...

My husband and I spent a full day at Crater Lake and were starving. We tried calling Pizza at the Cove, the line said it was busy. That’s fine, I guess, but our ETA was 8:30 (30 minutes before close) so we decided we’d just order in person. We pull up. Open sign is on, the door sign says open, there are people inside… we walk in and the lady at the front gives us a look and says, “We’re closed,” like WE were the ones who were confused. My apologies ma’am, considering online says you close at 9 and you had open signs everywhere, we were left with the (apparently false??) impression that ya’ll were open. Just a PSA to businesses: if you’re going to stop serving food at a certain time, adjust your hours to reflect when you’re ACTUALLY serving food. If you don’t want to do that, at a MINIMUM turn your open sign off so people who go out of their way don’t have to go in and be snarked at by your staff. Since you have no way of knowing when this business is actually open, it’s probably in your best interest to not bother...