Milano’s Pizza — Restaurant in Shaler Township

Id like to start out by saying that we have loved milano's pizza for the last year and a half but that all changed today. My husband placed an online order for a large half pepperoni, half cheese pizza. Upon arriving home we discovered that the entire pizza was mushroom. We have two little kids who were hungry, so I picked the mushrooms off for them and gave them each piece. My husband and daughter don't like mushroom, so husbabd called the restaurant and asked if a new correct pizza could be made and delivered to our house to make up for the error. We were told that was not store policy to deliver a pizza that was originally scheduled for pickup. My husband was then hung up on by the store manager. I called back and described the situation to the (same) woman on the phone and we were then asked to drive back the original pizza to trade for a new pizza. I told her that we had two little kids who had already started to eat it. After all, they messed the order up and it was written in black and white online. I own a small business and if someone asked me for a refund I would never insult them by asking for the product back. I would just refund them, and then maybe ask what I could do to make the situation right. Not only were we insulted and told to come pick up a new pizza (but deliver back the old one), but the situation was made worse when I asked to speak with the store manager and the woman who had hung up on my husband in the first place told me that she WAS the manager. The best she could do was to offer us 20% off of our next order there. We will not be returning to this restaurant and we won't encourage everyone we know to not do so either. We know a lot of people in the area and I have a ton of local customers who I'll be happy to recommend another place to. I'd rather drive twice as far away to support a local business that cares about its customers and makes orders right when they mess something up. If in fact I was speaking with the store manager (I had the slightest feeling that she was lying, because the store manager would ultimately do what is best to make this situation right), I find it odd that this is the way that business there is conducted. So here's your one star milano's. Hope you enjoy it - and I bet you'll read this...

5 out of 5 slices 🍕🍕🍕🍕🍕

We moved into the area a year ago and have been slowly trying all of the pizza places. Finally made it to Milano's and it is one of the best, if not the best, depending on category.

I picked up a 4-cut plain Sicilian; large w/ pepperoni, green pepper, diced tomato; and a large buffalo chicken calzone.

The Sicilian was way bigger than I thought a 4-cut pizza would be. It was like the size of a large pizza you would get somewhere else. The cheese and sauce are both top tier. What really sets this pizza apart is the crust. Their Sicilian has this delightfully spongy crust that is packed with flavor but still not too heavy. The sauce and cheese embeds itself into the upper layer; it's just a perfect marriage of ingredients.

The large pizza was once again top tier cheese and sauce. The toppings were fresh and flavourful. But what really makes this pizza stand out is the crust; maybe the best crust I've ever had on a pizza!! It's crunchy, but light inside.

Milano's absolutely has a secret ingredient or process for their crust. Despite the Sicilian and regular pizza crusts both being very different from one another, they are still my favorite parts of each pie.

Let's not forget about the Buffalo Chicken Calzone. It was killer. It was twice the size I expected it to be. It comes with ranch, but I asked for some marinara on the side as well. Normally, I dip into the marinara, but this calzone was so flavourful that I didn't even need to. I've never experienced that before, even at places with really good buffalo chicken calzones. For that reason, I can say with certainty, this was the best buffalo chicken calzone I've ever had.

Just want to finish up by saying the staff were very nice and the inside the shop was clean and well organized. This definitely will be one of our go to...

A surprisingly good pizza, pasta, and calzone spot in a low-key location! The food was quite cheap, service was pretty good, food made in a timely manner, and nice flavors. I ordered the small calzone as well as the funnel knots with caramel sauce.

First off, their small calzone is not small at all. In fact, it's an excellent deal for a $12 calzone and is filled perfectly. I tried the plain cheese. There wasn't too much dough, which can often be an issue with some pizza shops. Also, there was a whole lot of cheese. Mozzarella, provolone, and ricotta I believe. The outside was crispy and the inside did not get too soggy. I also liked the tomato sauce it was served with. The food was served warm, even the sauce.

A minor set back with the calzone was that it is a bit oily. Since there is a lot of cheese, expect it to be heavy and somewhat greasy. There was some lard or oil on the bottom of the calzone when I picked it up.

The funnel knots came in an adequate portion for a fairly reasonable price. The dough itself is homemade, although I doubt the caramel sauce is. Still, it was a pretty tasty way to end the meal. Inside is fluffy, a little crispy on the outside (would have liked more crispiness to the dough), and you get powdered sugar with choice of chocolate or caramel dipping sauce.

Overall, it's a nice neighborhood pizza joint. Not the best in Pittsburgh, but if you're looking for good pizza on Route 8, give it a shot. Calzone is good and funnel knots...