Starbucks — Restaurant in Shavano Park

In 2023, you still have people want to threaten to call the cops on innocent black men and women. It is absolutely unacceptable the way Carolina treated my fiancé and I.

At 9:20am Central, I made a mobile order and requested pick up through the drive thru. On the app, it stated it would take 4-7 minutes to complete.

Around 9:28am, I arrived at the drive thru intercom and was informed that my order wasn’t started yet, but they would get it started.

Between 9:32 - 9:42am, the following occurred: I arrived at the drive thru window and was informed by a first female worker with glasses my order wasn’t ready and requested for me to find a parking sport, turn my hazard lights on and wait. I asked how long the wait would be and was informed 3 minutes. I told her, that I would prefer to wait at the window, to ensure my order wasn’t forgotten as they assisted other customers. She frustratedly closed the window and walked away. A new worker, Carolina, came to the window and informed me that I would need to park and wait or I wouldn’t get my order. She stated that she was the one making my drink and that the more time I wasted by not moving, the longer it would take for her to get back to making it. I asked her how long would it take and she said about 3-4 minutes. I then asked her why would she use 2 minutes trying to have me move when she could have been done and that I didn’t want to be inconvenienced by moving. She slammed the drive thru window and walked away. A new female worker in a red apron, came to the window and informed that I would need to park and wait and that now she was the one making my order. She stated that if I didn’t then she couldn’t get back to working on the drinks. I informed her that I’ve been told that by 2 other workers and asked to know if this just some script they have to say. She looked puzzled and closed the window. Carolina came back to the window stating they didn’t have an ingredient required for one of my drinks and that I would now need to park and come inside the store to request something else. I told her this was not an acceptable to way to handle this situation and she told me “if you would have cooperated, this would have went smoother”. She then told me she would contact the cops and tell them I’m trespassing. I then told her if she wanted to waste the officers time she could call. She said ok and slammed the door. I tried to get someone’s attention several times, to request a refund as I’ve already paid and was ignored. A worker came to lock the window, as if I would try to gain access, and next I saw workers handing drinks to the cars behind me and having them reverse out of the drive thru. Meanwhile, I’m just sitting there.

Around 9:42am, I drove away so I wasn’t late dropping my fiancé off at work and I called the store, believing I would reach the manager; however it was Carolina again. She stated that her manager wasn’t onsite yet and gave me the number to her.

At 9:45 am, I called the number given by Carolina and reached Michelle. She stated she was out of town on vacation, apologized for the experience and stated she would contact the District manager and she’d follow up with me later today.

It shouldn’t be expected that a customer will wait 10+ minutes in a drive thru only to be told to drive around front, turn their hazard lights on and wait more time. I don’t understand why was I treated this way and have never had an issue at a Starbucks prior to today. It’s frustrating that the team decided to use so much time being unprofessional when it could have been applied to my order. To make it worse, I wasn’t offered a refund so I paid $26.95...

HORRIBLE EXPERIENCE. My wife and have gone to numerous Starbucks thru out the San Antonio area and by far this is the worst experience we have had. We came thru this locations drive thru @ 11:30 ordered one frap and 2 sandwiches continued to drive thru tried to pay with a $100 bill employee mentioned they did not have change tried to pay with a $50 bill employee did not want to take our money when our order was $19.61. She had the worst attitude and when we asked for a manager she grunted and rolled her eyes and slammed the drive thru window a male employee by the name of Robert Hernandez came to the window and mentioned he was the only manager at the time my wife and I told him of the incident that happened with his employee and did not care just asked us if we wanted our items or not. I proceeded to ask for the employee who was working the drive thrus name he refused to give us her name but did give us the name because of so called “Starbucks rules he said “. But then he did give me the store managers name when I asked who was the main person in charge. Another female then came to the window stating she was the manager she was more professional about the situation and apologized. My wife and I have never been treated so badly at any Starbucks this is our first and last time coming to this location. We did not take the order because we didn’t feel safe with unethical employees making our order. I had mentioned to the female manager that Robert Hernandez said that he was the only manager at that store at that time when he was obviously lying to my wife and I . I’m not sure why I was being discriminated against maybe it was because my ethnicity is Hispanic . Worse...

I came through the drive thru tonight at 9:55 pm and was refused service though the store hours clearly state closing time is 10 pm. I realize that I was cutting it close but come on! Furthermore, I was only trying to pick up a pastry for my daughter, which they throw away at the end of the night anyway! I showed the barista my cell phone so she could see that the time was only 9:55 (you can't fake the time on a cell phone!). She told me her clock said 10 and they were closed! End of discussion. She refused to take my order or acknowledge me at all after that. Completely rude! I go to Starbucks daily, sometimes twice a day and I am infuriated by this behavior. As a business owner myself, I would never treat a client in this manner especially when the store is listed as still open. If you don't want to serve people until 10 pm, change your hours! The employees should not be able to choose to lock up whenever they please just because they are too lazy to actually...