Goodcents — Restaurant in Shawnee

Ordered for curbside pickup at 12:15 and the app said it would be ready at 12:35. We got there about 5 minutes early and checked in it and there was about 4-5 people waiting on there pickup orders too, so we waited until 12:35 to go back in. This time I waited because I figured it couldn't be much longer but I was wrong, and I realized why they were so far behind on pickup orders. There was a few customers coming in the door and ordering subs, and there wasn't really any line because they were getting serviced immediately. I noticed in between door customers that they would finally start working on pickup orders but the problem was that new door customers would get pushed in front of the pickup orders. A family of 5 walked in a few minutes after I had been standing there, and while they tried to figure out what they wanted the manager/meat cutter started to make my order. Note that this was about 12:40, 25 minutes after we ordered and 5 minutes after they were supposed to be ready. When the family of 5 decided what they wanted, the manager pushed my subs to the side and moved there subs in front of mine. As the family was slow to order, 2 of my subs got advanced but the 3rd sub kept getting bumped behind each new sub ordered by the family. The family took long enough that more people joined the line and the manager kept advancing more subs in front of the final sub of my order. I went up ask the manager to finish my sub that had been continuously bumped and he told me I had to wait, and I felt he was very rude to me when they should have been apologizing for the delay. The family of 5 got served immediately without delay but everyone waiting for pickups had to wait for their orders that they had ordered ahead. I finally got my order at 12:55, so about 40 minutes.

I wasn't the only person there for a pickup order that wasn't getting serviced. Another customer walked in shortly after we first got there and he was up at the counter asking for a refund when my sandwiches finally finished. The other customer couldn't wait like me because his lunch break was up. The manager was to "busy" to refund the other customer, and just told him to save his receipt which he obviously didn't have a receipt since he ordered online.

I don't recommend ordering in advance because anyone else walking in the door will get served first. You might also not get a refund because the manager has to service another person that walked in the door 20...

Walked in with my fiancé during the lunch “rush” on a Sunday. EVERY WORKER WAS RUDE AND HORRIBLE AT THEIR JOB. The first man up on the meat slicer acted super annoyed when I asked for a different kind of cheese then what the sandwich came with, he even went so far as to remind me that the sandwich I ordered came with Cheddar. So I just told him that’s fine I’ll just take the normal cheese. Next up, young man who just slopped my toppings on and walked away because he said (out loud) couldn’t figure out how to keep my toppings on (all I asked for was lettuce, onion, and pickle). A young woman came back in after he walked away and tried to fix his issue, but instead split my sandwich down the back and EVERYTHING spilled out. Then she just slapped it in the basket and put it at the register. Mine was a toasted sandwich, so when mine got up to the register my fiancé was already paying for our food. The older lady at the register had our 2 baskets plus the other couple from behind us, she said very loud and with an annoyed tone “There are WAY more than 2 sandwiches here so which freaking 2 are yours.” My fiancé pointed out our sandwiches, then she proceeded to pick up the other couples baskets and slammed them on the counter behind her and told her coworkers something in an angry and annoyed tone.

By the end my sandwhich was basically a salad and I had to eat it with a fork. Will not be returning to this Goodscents unless I...

Went inside to place an order and at least two customers in front of me. Young man behind counter was very pleasant and once my turn, quickly took my order and prepared both sandwiches and then passed them off to a young man behind the prep counter. This young man on the other hand was a different story, Andrew M. (?) Very sullen looking and visibly put off to be present there. While preparing the two customers in front of me their sandwiches. Took his sweet time in doing so. After passing these two off, he just simply walked away from the counter without telling any other person what he was doing or when he would be back, or alerting other team members, nothing! Just up and left, leaving my two sandwiches and two others unattended. He went around the counter by where the ovens where and messed around back there. After a while of me and other customers just standing there, the lady at the check out and the pleasant young man came over and quickly finished up making the now piling up sandwiches, while Andrew would just looked on and turned his back to them, Still sullen and very put out to be there. In todays society, and when in the service industry, poor employees such as Andrew can be a deal breaker for repeat customers. BTW, sandwiches were very good and...