Hardee’s — Restaurant in Shelby

Food is always good really like the hot ham and cheese sandwich, but they took away the cinnamon raisin biscuits, which is a bit of a bummer. Update: on Oct 21st 2020, never had any troubles with any of the employees at this store until today, young little girl with blonde hair was very rude with her time and how she spoke to me! Needless to say I left NOT ordering any food, left Shelby, went ALL the way to Kings Mountain Hardees, to get what I originally wanted prior, and what do you know the employees at km hardees knew EXACTLY what girl I was talking about! Because she worked at km hardees for bout a week and went back to shelby hardees! Wow all I can say is little girl named Alyssa needs to work on her customer service skills! Im surprised she still had the job because apparently she's been rude to numerous people besides me! Well I made sure to send in my complaint today also! Cant stand...

My husband and I went in and ordered food. We waited roughly 23 minutes with no food. Numerous people came in after us & got their food and left. You would think the cashier would let us know what was going on with us still standing waiting. I’m assuming a older blonde headed lady was the manager. She was taking orders in Drive thru but stopped to come and ask what we were waiting on. I told her and she told the cashier to reprint our receipt. The cashier and another lady says they can’t find the receipt so the manager finally finds it. She did apologize but you would think the cashier and other employee bagging food would’ve asked way sooner on what we were waiting on. Absolutely horrendous customer service. The blonde manager was great. She clearly knows how to run a shift and the other employees really need to take...

Food was cold. Cashier had literally no personality. Even when I was overly nice to her, saying please and thanks… nothing. No thank you, your welcome, no smile, literally nothing. Tried not to give me a straw but I noticed right before she shut the window, so I said I need a straw, which is normally where anyone would have said oh I'm sorry... Oh not her. The receipt says the cashiers name is trinity, she looked I have kind of short dark brown or black hair kind of wavy. The food was warm enough to be edible so I didn't go back into complain, I would just like to recommend that you encourage your staff to see if you please and thank you's and make sure people are good before you shut the window. This was a friendly reminder to myself of why I haven't eaten at Hardee's...