Ki' Mexico — Restaurant in Shreveport

I recently visited Ki’ Mexico, and while the wait to be seated wasn’t too long, the overall experience was disappointing. From the start, the service fell short. Our waiter wasn’t attentive and didn’t seem interested in providing good customer care. I asked for a small thing of butter to dip tortillas in, and he flat-out refused, saying they couldn’t do that. I then ordered the mushroom quesadilla and asked if steak could be added to it. Instead of even checking with the kitchen or manager, the waiter told me that I wasn’t allowed to add to the meal because “their food is awesome the way it is served.” I asked if he could at least ask, and he still refused. That level of unwillingness to help really set the tone for the evening.

On top of that, he never once checked if we needed refills on our drinks, which is basic service. The menu itself is very small, and honestly, there aren’t a lot of options to choose from. We ordered an appetizer, but it didn’t arrive until after we had already finished our main meals, making it pointless at that stage. The food also took quite a while to reach the table, and when it finally came, the portions weren’t very large, so the wait didn’t feel justified.

Another negative was the cleanliness. Our table was sticky when we sat down, likely from a spilled drink left from the customers before us. That should have been wiped down properly before seating new guests.

As for the food, the mushroom quesadilla itself wasn’t very good, though the other dishes we tried were just okay. Nothing really stood out as exceptional. Given the lackluster service, the limited menu, slow timing, and overall experience, I can only give Ki’...

The food was phenomenal. The service was lacking. This is not a place I'd go if I were in a hurry. I order tortillas W/ butter at every Mexican restaurant I ever go to - To be told I couldn't have butter, that it was "only for the cooks" made ZERO sense to me .. despite asking to speak to someone 3 times - no manager ever came by to address our concerns .. the Chip and Salsa "flight" appetizer ( Chips /Salsa are not complimentary- there is an $8 bottle of salsa available for purchase) ARRIVED AFTER we were ¾ through eating our tacos. Pointless. The ELOTE' is probably the best I've ever had - EITHER SIDE of the border. The hongo quesadilla was particularly tasty - my only disappointment was that it wasn't huite la coche .. I don't want to name our server by name in case it was just an off day for him - but I was not impressed with his service, or lack thereof - luckily there was a server there who stepped up, helped us out tremendously, and is probably the deciding factor as to whether we return. If you're audacious enough to put NO SUBSTITUTIONS - OUR FOOD IS EXCELLENT AS IT IS on your menus - you'd better come correct ... I don't particularly care for that level of arrogance and lack of desire to please- which was made clear by our server ... had I been dining by myself, I'd have left before ordering ... Truly glad I didn't- only because the food is, indeed, top notch. So if bougie and snooty suits you - or you can tolerate it - THE FOOD is...

Ki’ Mexico is an amazing establishment and has one of the best environments in Shreveport. My experience tonight was by far the worst experience I’ve had in a few years. Order and picked it up in a timely fashion. The young lady by the name Naomi took my order over the phone. When picking my order up, I trusted that it would be correct. They have never dropped the ball, but when I made it home, my order was totally incorrect. When calling back to ki’Mexico to notify them my order was incorrect. A young lady answered the phone. I asked to speak to a manager and they told me to hold on, but did not mute the phone. The young lady, that I am about 99% sure (Naomi) Used all kind of insulting words, accuse me of wanting free food etc. Naomi, came back to the phone and verified she was the one that took the order. I politely told her that I would like to speak to the manager. She gave me a hard time but finally got the manager involved. I expressed to the manager how upset I was about the insults and the language that was used towards me and on top of the wrong order. I got back into my vehicle and drove from Crosslake back to Ki’ Mexico to return the food. The owner and manager expressed their apologies deeply, and I do appreciate that. The owner and manager have Done a great job running this establishment and I hope in the future they are more selective about who they hire and how their employees treat...