Wendy's — Restaurant in Silver City

27 Dec 2023 - I was back in town and stopped here for breakfast before heading out 26 Dec 2023; while the food was great and order was correct, the guy at the drive-thru speaker and window (whom I've dealt with before when I lived in Silver) was not so great. Aside from his unfriendly tone, when my significant other asked for a straw, the guy looked at him blankly and just pointed to the bag he'd given us. The guy has always come off as unfriendly but it was worse this visit. Now that I think about it, I don't think I've ever seen him smile, ever... and the only time he came off as nice was when he commented on a decal on my car once long ago. I don't think he should be serving customers if that's how he is normally.

12 May - Great food and service never end here! More thanks to Lucky and JJ!

5 Apr - great food and friendly faces keep me coming back! Twice within a week, actually; a new face, Rachel, was amazing... and JJ continues to be the best!

24 Dec - I've been back several times in the past few weeks, at different times of day; the only issue I had was they forgot one of our big sandwiches on a larger order, which led to me having to go in after ordering at the drive-thru. Otherwise, all but one of the employees have been so wonderful, our food was fresh and well-made, and our drinks/Frosties were on point. Keep up the awesome work! P.S.: JJ and Lucky continue to be the best smiling faces here, and it's always good to see them!

4 Nov - Out of the last several visits since my previous review, they forgot an item in our order, twice - one of which was last night. But the worst parts of last night's visit, were our two orders of 10-piece nuggets being so old and dry, it was like trying to bite and chew leather... as well as my JBC not being made the way I asked. So disappointing. :( But Lucky at the drive-thru was amazing and that is why I only removed one star.

Last update unless something goes awry... 8 Oct, shoutout to JJ in the drive-thru! They were amazing and despite being absolutely slammed at lunch rush, were also super smiley and friendly. I understand the chaos, so even though we didn't get straws or napkins, it was another fantastic visit and our food and drinks were perfect! See y'all again soon!

Update 7 Oct - I went again this morning and I just wanted to shoutout Grace at the drive-thru for being so wonderful and attentive, as well as for working so hard! And just like the first time, the breakfast food was top notch! I'm still just as impressed as before. Y'all rock!

Original - I've been here a few times in the past month; aside from a slight mishap in which I was given only four nuggets when I'd ordered a six-piece, this location is the absolute best in EVERY way.

They're always busy, inside and out, and that is a GOOD thing... so don't complain about that, fellow reviewers. They're also still hiring, so if they're not as fast as people expect, maybe consider the fact that they're understaffed? The current employees are amazing and work hard, which is very much appreciated.

As for the food... until the morning of 4 Oct, I've had only the lunch/dinner items, and everything was what it should be. However, my first breakfast experience that day was beyond what I expected! I still can't believe how good it all was; it should be illegal for fast food breakfast to be this tasty, fresh, and well-made! No one does it this well or has as many delicious options... NO ONE. See the photos for all the yumminess I had!

I'll definitely be back, and I HIGHLY recommend eating here. I worked at a Wendy's many years ago, and even my location wasn't this fantastic. Keep up the awesome...

My last 3 visits have been disappointing. I really wanted to like the restaurant but some of the staff are not professional at all. A little over 2 months ago I went there to order food for my son and I asked what type of shakes they have. I was told they don’t have any. I said oh I thought you did, for which the employee replied that they have never had shakes. So I said, oh, okay; I used to order their shakes all the time in Colorado. And then in a smug tone the employee said that they have “frosties” and I asked them what was the difference and a female tells the drive through attendant that “they’re thicker” and he repeats it and I say okay we will get one. Fast forward to the day before Easter Friday, my son and I go inside to order and wait over 30 minutes to get our order, in the meantime people are coming and going because no one is taking their order up front (we ordered ours on their computers inside). When we finally get our order, we have fries, a burger, and sour cream missing. I stand at the counter for what felt like ten minutes before someone asked me what I wanted and I told them. Then today I’m in the drive through at breakfast trying to order plain biscuits and seasoned potatoes. The guy asks me if I want any meat in my biscuits and I said no. Then he asked me to repeat what else I wanted and I told him the fries, he then asks a second time if I want meat in my biscuits and I said no. Then as I start to drive off, a female pipes up on the intercom and says “so you don’t want anything on your biscuits?” To which I replied for the 3rd time no. So I drive up to the window and I hear and see a burgundy red headed woman state loudly to 2 male employees “I don’t like her” and then she muttered something else. I’m pretty sure she is a manager or at least was in charge of them during her shift. I guess she is the frosty lady that piped in earlier, because I’ve never had a face to face conversation with this woman. Either way, I won’t be going there anymore. I worked at several fast food restaurants 20 years ago in Texas and I know the job can be difficult at times but there was no one in line in the drive through but me this morning and no one in the dining room so I don’t understand this level of unprofessionalism. Furthermore, this female that I have never personally met has some form of vendetta against me and the only conclusion I can come to is she was the frosty lady. Either way, this is disappointing because my son likes their bacon burgers but I guess we will be getting them from...

We went to the drive thru and sat for a few minutes. We got no response or acknowledgment. There was one car ahead of us and a handful of customers inside.

We went inside and placed our order on the computer. My daughter got a plain burger with only ketchup. I got a bacon cheeseburger and a chicken sandwich along with some other items.

The staff seemed confused and disorganized. We waited for a pretty long time for “fast food”. I got my order and counted the items. There was the right number of items so we headed home to eat dinner and watch a movie together.

When I got home and unwrapped the food I was incredibly disappointed to find that I had two spicy chicken sandwiches and no plain burger. The only item that was correct was the bacon cheeseburger.

My daughter did not get to eat dinner. The fries were cold and inedible. The only thing we could eat was the cheeseburger since neither of us care for spicy chicken (which was also cold btw). We are staying 3 minutes away from the location and drove directly to our place.

When I tried to file a complaint with Wendy’s I realized I did not have the receipt because it was never put in my bag.

I traveled the entire country last year and Wendy’s is usually my favorite fast food spot. I have eaten at dozens of Wendy’s across the country and never had a bad experience. I would not normally complain about a food experience since I have been in the restaurant industry for most of my life but this place needs a total reset.

They should just shut this place down completely. It’s a stain on the Wendy’s brand. Just an absolute embarrassment. The video of the sign is a perfect metaphor for my experience. ...