McDonald's — Restaurant in Smithfield

Would definitely give 0 stars if I could. This McDonald's is the absolute worst McDonald's I have ever been to. No exaggeration. I have continually punished myself by going here ever since I moved to where I live now, simply because it's convenient (location wise). Literally every single time (and it's been quite a lot over the last 2 year's) has been a crappy experience. I really don't understand what the deal is, but it ALWAYS is insanely slow. No matter if going through drive through or going inside. There's been plenty of times where I pulled up to the drive through as the only car...or go inside and am the only customer...and STILL have to wait forever! It's really pretty ridiculous. And to add insult to injury, more often than not, there's something wrong with the order. After my experience this morning, I'm officially done. I 1000% will never go to this location again. It sucks because I drive right by it twice a day, every day. But oh well. I'll either go to another location that's way out of the way, or just won't have McDonald's at all. The crazy thing is, I know the people that own the place, own a bunch of locations that all are soooo much better. So why is...

Stopped by to get food for our kids. Had ordered ahead via the app and went in to pick up the order and waited for the food to be made fresh to order. While this did require us to wait longer, the payoff was fresh food including freshly made nuggets and fries.

We ordered 2 happy meals for our two youngest boys and the only downside was they gave us different toys in the happy meals. Anyone who is a parent of kids who are getting happy meals, will tell you that different toys usually cause arguing between them, thankfully this time it didn't. They were nice and shared the toys with each other without incident. This is just something that they may want to be aware of in the future.

The staff was super nice and helpful. They double checked the entire order to ensure we had everything we needed and also made sure the drinks and all necessary accoutrements were in the bags as well including plenty of napkins, straws for drinks, dipping sauces for nuggets, etc.

Definitely enjoyed the experience here, and we will stop by again I'm sure...

My mother and I just left this location and received horrible customer service from the young lady taking orders through drive thru. I believe her name is chantelle . My mother ordered 2 coffees, one with 5 cream and 3 sugar and the other with 3 cream and 3 sugar. Chantelle questioned how many creams for the first coffee... she seemed a bit aggravated already... my mother repeated to her that it was 5 &3 on one and 3 & 3 on the other... Chantelle seemed a lot more aggravated now and asked if 5 sugar and 3 cream. My mother responded by saying it was 5 cream and 3 sugar... Chantelle then responded “well I don’t know, if the order is not right then, oh well”... my mother told her she also wanted to order 2 apple pies and she told her she had to go to the first window .... this is unacceptable and no one at any point should speak to anyone else in this manner ... especially not in a customer service driven environment. This McDonald’s location has definitely lost...