The Club at Snoqualmie Ridge — Restaurant in Snoqualmie

If you're looking for a great view and poor customer service, this is your spot. Our experience actually started off great. Molly was very customer service centric and was responsive over email to all our questions. Communication and clarity did drop once Ellie took over as main point of contact. She just started the month before, so I can understand she doesn't know everything, but she had a very poor attitude and was very defensive. She didn't come prepared to our call the week before our wedding (which should have happened way sooner). She didn't even know what package we got, something so basic.

When it came to the day of our wedding, they really dropped the ball. Things we discussed with Ellie during our call were wrong the day of - dinner plates were in the wrong spot; lawn games were offered but not supplied; we weren't given a cake knife and had to use a fork to cut the cake. Food was also short - not enough passed apps for our guests, empty buffet trays multiple times during dinner. We even made it a point during tastings to call out that there needs to be enough food because a different family member got married at Snoqualmie Ridge in 2017 and they ran out of food for their buffet. Why am I paying for a buffet if there's a limited amount of food??

These things can all happen at a large event and you can never expect a wedding to go perfectly as planned. What is most disappointing is the fact that there were, not one, but TWO TOURS scheduled while we were doing our first look photos and when close family was present and mingling. This is extremely disrespectful, and quite frankly, a decision that lacks common sense. When I came out to do our first look photos, strangers were in my way trying to take photos on the balcony and my husband could hear them talking while waiting for me. This was supposed to be a very special moment between him and I, but that was ruined by the first tour. After that, Molly was touring a couple on the lawn (where all our close family was and they all saw this happen), and the prospective bride rudely walked down my aisle and took photos using my ceremony setup. While that woman's actions can't be controlled, it did not appear that Molly did anything to stop it. To have another prospective bride walk down my aisle before me AND in front of my family is extremely presumptuous, disrespectful, and outright ridiculous. Molly then took the touring couple to the boardroom where our groomsmen were getting ready and had their personal belongings in. This venue interrupted our special moments and violated our privacy. At no point did Molly or Ellie communicate to us that there would be tours. What kind of venue would allow these types of disturbances on the day of a wedding?

It really felt like we were disregarded after they secured final payment. When I brought everything up in email to them, Molly wasn't able to respond to everything, and the things she did respond to, she didn't have any good reasons to give me. As a make good, she tried to offer a dinner for 4, which is just insulting to think a dinner was a good solution for the issues they caused. Her response to the tours -

"There was certainly no disrespect intended, and it is general practice for us to conduct tours up until 2 hours before event start time.  Had we been aware in advance of where the first look was taking place, we would have planned around that."

Why would I tell them where my first look photos are? They made NO indication that this would be helpful information to them. Also, both tours happened within the 2 hours before our contracted event time. How embarrassing.

After I called Molly out on her bs, she shut the conversation down and said it appears we won't be able to see eye to eye. Excuse me? I ended up escalating to their VP of Sales and got my service fee refunded. For as expensive this venue is, the view...

---- Downgraded from a 4 Star to a 1 Star Review ----

When our family joined the club, we were hopeful of the new experience but canceled our membership after 6 months. Membership sign-up was a breeze, but resigning was a whole different story—slow, messy, and straight-up frustrating. We decided to cancel for various reasons: limited food options, subpar drinks from the bar, frequent staff turnover, lackluster social events, poor customer service, and a deteriorating ambiance—all contributing to a less than satisfactory experience. The non-refundable down payments, which differ by membership level, coupled with quarterly spending minimums, felt like an unwarranted burden given the service provided. The request to cancel our membership was continually overlooked, leading to unnecessary delays and frustration.

So, here’s the rundown: I emailed and had a phone conversation with the Sales Director to resign, receiving verbal confirmation of our cancellation. Despite this, we continued to be billed for 3 additional months. It wasn't until my husband went in person to speak directly with the General Manager that our cancellation was taken seriously.

Over the next few months, no one proactively reached out. My husband made multiple in-person visits to the club and finally prompted some action. The GM, admitting to technical issues, promised to waive the 60-day cancellation notice and assured us a full refund. Additionally, we encountered another issue where another member charged food service to our account, which we disputed. When we finally received a check, it was less than what we had agreed on. We tried to clear it up, but they came back offering $10 more for the Credit Card Surcharge. It took an exhausting 8 months to receive a partial resolution.

In sharing our story, I hope to offer transparency and a candid perspective that may guide others in making a more informed decision. Our experience was far from what we anticipated, and I believe it's only fair to convey the full picture. As a customer, I expected better. I can't, with any peace of mind, recommend joining this place.

Furthermore, it's important to note that the club was recently fined for violations of child labor laws, including overworking minors. This raises serious ethical concerns and should give pause to anyone considering membership.

For those considering joining, here's a breakdown of the initial costs when we signed up:

Social Membership: $** Social Membership + Pool Access: $5k Golf Sport: $10/15K (single membership) Golf Pro: $20/25k (family membership) Quarterly minimum spend of $200 for social members

---- original post ----

My family and I occasionally visit this restaurant for a bite to eat. They offer a varied menu for both adults and kids, which changes for each mealtime. Whether you prefer to dine in or order takeout, the restaurant caters to both options. The seating areas include open seating near the wine cellar, on the balcony, or next to the bar/fireplace, all with a stunning view of the surrounding golf course.

Although the restaurant is welcoming, as a customer who enjoys a good cocktail with my meal, I found the drink selection falling short of my expectations. My fav bartender no longer works there. Seems to be a high turnover establishment.

In addition to the restaurant, there are additional facilities, such as shower/locker rooms, a mini fitness area, a pool, and a gift shop. They even offer a ballroom for special occasions such as weddings, birthday showers, and monthly events, which I am looking forward to trying out.

It would be fantastic to see more events catered to children and teenagers...

Venue: The Club at Snoqualmie Ridge Event date: 06/2024 Role: Guest

Overall Impression: As a guest at a recent wedding held at The Club at Snoqualmie Ridge, I was initially amazed by the stunning venue setting. However, the overall experience could have been significantly improved with better communication and attentiveness from the private event staff towards the bride and groom.

Venue Appearance and Ambiance: The Club at Snoqualmie Ridge is absolutely stunning, with lush greenery from the golf course surrounded by mountains and nearby residential houses. The close proximity of the ceremony and reception areas created a warm and inviting environment where guests could wander without feeling lost.

Staff and Service: Regardless of how beautiful a wedding venue is, the staff and service can make or break the experience for the bride, groom, and their guests. The Private Event Sales Director surprised me with a level of service that fell short of my expectations. About 1-1.5 hours before the wedding ceremony, Molly conducted wedding tours in areas where the bride, groom, and guests were gathered. One couple accidentally stumbled upon the bride's first look, which was an embarrassing interruption. Additionally, Molly brought another couple to the ceremony area where all the chairs were set up and the arch was decorated. One prospective bride even walked down the aisle, trying it out, which was extremely rude and not addressed. If I were the bride, I would have been very upset that the staff allowed these interruptions on the wedding day.

Facilities and Amenities: The venue provided ample parking, which was convenient for guests. The restrooms were standard. However, the day-of coordinator could have provided the bridal party with the passcode to the suite to allow them to move around freely without worrying about people walking into the room and taking their belongings. The bridal suite was close to the entrance of the venue, making it easy for anyone to come in and out unnoticed.

Food and Beverage: The dinner food was delicious and served buffet-style. There was a wide variety of options, and everything I tried was flavorful and well-prepared. The bar service was excellent, with a good selection of drinks and quick service. However, the appetizers and water during the cocktail hour were not replenished sufficiently and were not passed around to all the guests.

Pros: -Stunning view -Delicious food and drinks

Cons: -Wedding tours allowed on the day of the wedding (2 hours before the wedding) -Lack of communication from the day-of coordinator -Unaware that wedding tours would occur on the day of the wedding

Recommendation: I would be aware and not recommend The Club at Snoqualmie Ridge due to the service.

Final Thoughts: If you are considering The Club at Snoqualmie Ridge, please check with the person in charge of your contract about the possibility of prospective couples touring the venue on your wedding day. It is not a pleasant experience for the bride, groom, or guests to see people touring during the time you paid to...