Hooked On the Bean — Restaurant in Soldotna

I used to love this place. They decided to get rid of jet tea smoothies and their smoothies are nowhere’s near what they used to be. The other day I ordered a pineapple coconut smoothie. It costed me $10.50 and was the worst smoothie I’ve ever tasted. It didn’t taste right like the barista messed it up. I drove back to substitute it for a different flavor smoothie. The barista consented and I decided to order a mango smoothie (I don’t usually go wrong with mango). She finished making the smoothie and said that it would be $7.25. I explained to her that she apparently didn’t understand what I meant by substituting the smoothie because I wasn’t planning to pay again when I had already paid $10.50. After paying $10.50 and driving back, she tells me that I’d have to pay again; that they can’t just substitute the drink. What a joke. She made the mango smoothie and then couldn’t hand it to me. This place apparently doesn’t care about business anymore. The customer service and quality of product left much to be desired. Hooked On the Bean has fallen. I’m taking my money to places like The Brew where they actually know what they’re doing when it comes to making drinks and treating customers...

I ordered a (4) shot, white chocolate wedding cake mocha. From the time I ordered it to the time I recieved my coffee, less then 1 minute had passed which threw up a red flag but I said thank you and pulled out anyway. After taking a drink I quickly realized why it took less then 60 seconds to make. Needless to say there were not 4 shots! I have never written a review but when you pay over 5$ for a damn cup of coffee it better be right and this wasnt a "simple mistake either" I was the only person there. (I paid 6.50$ with a 1$ tip which I wouldnt have done had I tasted it...

I ordered a sugar free coconut Frappuccino with 4 shots espresso. First I got a baby frap hot, “nope I ordered a sugar free coconut grape Gino 4 shots espresso, next I get a Frappuccino with chocolate syrup all over. I asked “this is sugar free?” Nope! “Lol that’s ok” third time she came back with a dark chocolate Frappuccino and said “it’s sugar free”. I just drove away 20 minutes three tries...