Dunkin' — Restaurant in Somerset

This Place ALWAYS dissapoints. Extelremely slow service with a line around the building(not that theres so many people coming here its just that slow). Messy and unclean If you actually watch the food assembly going on from drive thru window. No glove changes and hand washes between taking money and touching food or the register. As it's less than a half a mile from me I'll try every few months to 'give em another shot' just to be disgusted again. Today I had to repeat my order 3 times to a low 'whuhh' in response only to have my coffees still wrong and remade, again only to still end up with 1 wrong coffee. Everyone working there should be downright ashamed with their performances, thanks for serving up all that brown water for us in somerset like we can't get that...

I generally can only account for 2 of the 7 mornings of the week but the Monday morning crew does a good job. I've seen other reviews that are within the last year with either great service listed or subpar. Perhaps as with any place in New England if you're a regular you'll probably benefit with above average service. The coffee and food are made to guidelines but this place will make alterations. The 4th star is that this location will make the chocolate frosted glazed donut. Sunday mornings might have the less experienced staff but I never found any of them to be unpleasant or slow to the...

Please dont let the one star fool you. The coffee was not the issue. The lack of customer service is. Giina was working the counter this day. To say she's lacks personality is a stretch. When I asked for a hot cup I didn't get a response. I asked again and was told she was getting my change. When I told her I was just checking to see if she heard me the answer was ..." I heard you". She never smiles or engaged. The person who handed me my bagel could use a shot of customer service as well. Again not a once of personality...