Sonic Drive-In — Restaurant in Somerville

We just moved back to Somerville and every time we have been to sonic our order has not been right in anyway. Today we ordered 4 meals: crispy chicken sandwich with Mayo/pickles only, bacon cheese burger, double cheeseburger with Mayo/tomato only, and cheeseburger with Mayo/lettuce. What we received was a crispy chicken sandwich with Mayo/lettuce/tomato, a cheeseburger with everything, a double cheeseburger with Mayo only, and the last one was right. Drinks and sides were correct. Sadly we were unable to get the order corrected due to my husband picking up the order while he was in town and bringing home. The time before this one, we ordered 3 meals but what we received was 2 burgers that were not even close to what we ordered and none of the rest of our order. They brought out what was supposed to have been our bag the second time and only one thing in the bag was what we ordered. I don’t remember what all the meals were but I do remembered that I had ordered a bacon breakfast toaster and I received a BLT in the second bag...

So my husband ordered himself, myself and our two girls breakfast. Besides being VERY slow they ended up delivering the wrong order to him. He began to eat the fries before realizing he hadn't ordered any. Suddenly they knocked on his window to tell him it was the wrong order so they took the SAME bag he had been eating from and took it to another vehicle! Then they gave him the wrong order AGAIN! But realized it before he opened the bag. After the third time and 45 min later they said they got it right. Annoyed from the time frame he rushed back to our hotel 20 min away knowing we were hungry...well...they still didn't give us our $3 breakfast burrito so I had to give my daughter my meal and get a snack roll at the gas station next door to us. My daughter still didn't eat my toaster nor did I because the bacon was very off and dark. VERY upsetting service and they should still owe us our burrito or money back!!!! Attempted to call the manager to let them know about it but the phone just rang and rang and no one ever...

I just purchased takeout at this place earlier at about a lil before 9p ,8/19/21. To begin with I requested all of my food fresh off the grill and out of grease, it was not fresh at all. My cheeseburgers were burned black and my tots and fries looked like Freddy Krueger's face. This is not the first time I have gotten bad service and burned food from this place. It was so bad one time I took it back and when the car hop saw what I showed her she said, "Why would they serve this?" I said I don't know but it's not right. I asked her would she eat it. She said no. I said exactly and whoever cooked it I don't think they would eat it either. It's not fit for your dog to eat, but seriously I really think corporate should pop up on their night crew because whoever is cooking on night shift like servicing customers overcooked burned beef and old tots and fries and surely I know they are not cleaning and changing the grease out on a regular. It is bad to say the soda was the only item...