Bojangles — Restaurant in South Carolina

My husband ordered 2 bacon , egg, and cheese biscuits. They were put together sloppy, egg was sliding off one side cheese off the other and when I took the top off to try to fix it, it fell apart, and the eggs were swimming in brown grease. The only thing that wasn’t greasy was the bacon. I was only able to eat about half of it, my dog got the rest. You expect a certain amount of grease, considering what you’re ordering and where you’re ordering it from , but this was ridiculous. My husband said it seemed as if whoever prepared it must have thought to themselves, “Go ahead and dunk these in some more grease just to make sure there’s enough.”

When I called to complain, I explained my complaint to the “manager”, who sounded and acted like a 15 year old girl and not an adult manager. She put me on hold and when she came back to the phone, she said “manager, may I help you?”, I told her that I was just speaking with her about our order, it had only been 2 or 3 minutes since I explained it to her, and she wanted to know what was wrong with it, as if she had not talked to me at all . That’s when I became annoyed, raised my voice, and told her they were inedible. She yelled at me to be quiet and then placed the blame on us for not ordering properly.. She said we should order that our eggs not be cooked in grease. I didn’t listen to the rest I hung up after telling her I was calling corporate, which I did.

When this branch opened, I would drive out of my way to go to it because it was so good and in a short time it has gone downhill. This experience with the so-called manager, and the food has turned me against Bojangles.

After reading other reviews The owner of the franchise should take notice and get rid of his surly, argumentative employees and put some proper management in there to ensure that the food is cooked as it should be and customers are treated with respect, especially when they’re speaking to a so called manager with...

Nathan at the drive thru is terrible and needs to be fired or severely reprimanded. His attitude and demeanor does not to be anywhere near customers. He gave us the wrong order…took it back and gave it to the car behind us after we touched the order. I don’t believe that is your protocol for safety and health. Then he gave us drinks with no straws. After asking about straws he said we had to wait on straws until we received our meal….and then told us to pull up to a parking spot. The straws were literally right in front of him. But I guess he had the Christmas spirit of the Grinch and wanted to show us he hated people and his job. Something so simple can have a major impact on a business reputation and impact employee morale when they see a co worker/management acting in this irresponsible behavior. If I was the owner of this locating he would be terminated immediately as I can tell I’m not the first or last customer that will complain about him. I’m pretty sure his peers don’t like him as well as they were appalled by his treatment of us. Hopefully your organization can rectify this with valid feedback to show him that this is no a representation of your...

Since this is a recently new restaurant, it was extremely clean. All the tables, chairs and floor were clean. The cashier was very nice and helpful. Since I ordered hash rounds they fried a new batch so it took a little longer, I sat down and the cashier brought the food to my table. I am very disappointed with the biscuits as with every other Bojangles I've ever been in. I ordered a sausage, egg biscuit, the sausage was cold as it appeared to have been sitting in the kitchen since earlier in the day, I went there after an Dr's appt about 2:30pm. Trying to eat the biscuit it totally fell apart so basically all I ate was the sausage, I am always disappointed with Bojangles biscuits. Seems their biscuit mix is not a good quality. Since I've never tried the chicken I can not review it but they do sell much chicken. This was the last time I will ever order a sausage biscuit from any Bojangles. I was unhappy...