Dairy Queen Grill & Chill — Restaurant in South Carolina

I spent my childhood going to Dairy Queen for Oreo blizzards every summer all summer, especially since I lived across the street from the one DQ in our little town. We played at the park, practice softball in the field next to it and even got free DQ coupons as rewards in our towns Sports/ dept (softball, school etc)… so needless to say it’s always been my go to for ice cream! I’m not sure when things started changing but it is simply just NOT the same experience I remember. Knowing this over the years, I still (against my good judgment) go when I get a craving and hope for the best… each time has been a let down. It’s just hard when you know what you should be getting, yet over the years the service, presentation, quality and value have gone downhill… all while prices have skyrocketed. I constantly feel like I am being overly picky just trying to ensure ahead of time that they make my overly priced treat the way it’s supposed to be, let alone like advertised. I guess it’s my fault for hoping for something that will never be. Why are we ‘Karen’s’ if we pay for something shown on a screen and then complain when it isn’t matching what was promised in exchange for our money? I’ve resorted to trying different items to get a better outcome but tonight was the last straw. I know all places took a hit after Covid and lost real workers and it’s hard to find good workers anymore… but if you buy into a franchise in hopes of making a profit, why can’t you at least make sure your stores are performing adequately for us… the ones down here, whose wallets contribute to your profit? If there were more than one DQ in my area, I’d go but this is what we have. And I just want them to be like they used to be. I rarely get to treat myself to this stuff, due to health reasons… so when I do, I expect it to match what I’m paying these days. Blizzards have increased in prices but every time I beg them to blend it extra well like they used to, it’s like I’m asking for an absurd favor… or when I ask for the peanut buster parfait to actual have the appropriate amount of layers of hot fudge and look like what’s shown on the menu, I’m asking for way too much… despite the fact that we’re paying as much as you would sitting in a restaurant, ordering one of their desserts. Tonight I tried the banana split for the 1st time. I just asked for peanuts to be added. When I was handed the plastic container, that looked like soup, and WAS MISSING BANANAS… I already knew. As I handed it back to the girl at the window while pointing out this isn’t what is pictured on their menu, especially the missing bananas part… the worker back behind her exclaimed “I forgot the bananas!” 🍌 I agreed and said “I’m gonna let y’all make this right lol…” Instead of tossing the soup, he just added a banana to it and drizzled a lil strawberry water on it again. He also let me know that they were originally out of whip cream when I asked to make sure that was added, which would’ve been helpful to know to begin with BEFORE I made that choice. The girl did apologize and was polite. There was a manager or owner standing a little further back who could notice what was goin on, but didn’t even question why a whole banana split was being brought back through the window! This is how I’m certain that it’s not us complaining too much… he acted as if this is a common occurrence. Which it is. So, once again, I’m leaving DQ defeated… really wishing I’d turn around and get my money back. I did not get what’s depicted on the menu, but I don’t want to feel judged for being a ‘Karen’. I’m sad because I’ve waisted my rare opportunity for an ice cream, and mad that they couldn’t just put a lil more effort...

A++!!! Just have to say that I just drove away from the Mauldin Dairy Queen after the ridiculously lowsy customer service I just received...after having been up since 4 am working SO HARD to deliver customer service to others!

All I needed was some suggestions for an alternative or "best" work around for a blizzard treat that I could bring home for my mother who had been waiting for me, and is in poor health. Just wanted a work around for what they used to offer, the German Chocolate blizzard...yum! And her favorite. Nope, kept getting, "I don't know." ... only answer I could get from the young woman and the drive thru window around noon today in Mauldin. Crazy!!

So, I drove here. They are THE best!! I sincerely hope that my dear Greenville neighbors will be sure and make these different places give proper service. When we let them get away with it, give them our money and take "whatever"...then it is now on us.

THIS location takes customer service seriously. PLEASE give them your patronage and gratitude. We need more of this kind of kindness and care in town!!!

Well done, thank you so much for turning my day back around so I could bring home a nice treat!! Making momma happy means...

We ordered online for pickup inside of the lobby, once we got there the lobby was closed and we had to wait in the drive thru line. Normally this wouldn’t be an issue but once we made our way through the drive-thru the ice cream in our order was completely melted. After we made it to our destination we also realized we were missing a whole order from our order and an order of fries that were part of one of the combos. We called the store and told them the issue, they said to come back and they would fix it. We were able to come back and get the order we were missing (looks like it was sitting off to the side and was never put in the bag) but when we asked about the fries that we were also missing we were told they had already cut everything off and the only thing they could offer us was a drink. Then we asked about a refund for that part of the order since they wouldn’t remake it and we were told we would have to go through an app to try and get money back or dispute the charge with the bank. Just all around not a great experience with our food being cold, melted,...