Subway — Restaurant in South Carolina

Poor first impression. Cardboard boxes on top of plexiglass above sandwich toppings. Chair near chip rack with Sterilite container in seat with some bags of chips for refilling..right there in pathway to order sandwiches. Pitcher with no lid halfway full of tea near metal tea dispenser. Lots of started tasks..left mid-task. Young child (3-4 year old) in threshold of front employee area and back area who was continually reminded to go in the back and sit in the chair. 3 employees, 3 people in front of us. If they ran out of salt, the whole line stopped. 15 minutes into waiting our turn a 4th employee showed up. I gave my order. Employee asked me to repeat it. I asked her if she was ready..she said yes..I repeated it. She then grabbed the wrong bread, ( I let it go), asked what kind of sandwich, put on the meat, asked me what kind of cheese, put that on, then asked me if I wanted it toasted. Frustrating to tell the information 3 times but explains when there is 3 employees it takes 15 minutes to get 3 customers through the line. My sandwich artist gets told to run the register. Apparently it’s allergy season in South Carolina..lotsa sneezing by employees..zero hand washing. While checking out, I asked her to enter my phone number for the Sub Club rewards program, she told me they couldn’t do that but then consulted another employee who walked her through the steps. Our intent was to grab something quick to eat after we filled up at the Exxon next door. For our time invested, something could have...

Extremely poor customer service and no way to speak to the owner apparently. His phone number rings 3 times and automatically hangs up. No voice mail available.

I went to the drive through. No sign saying it was out of order. Ordered my food on the touch screen and pulled up to the window to pay with cash. Waited 5 or so minutes. An employee finally tells me that I have to come in and order my food. I ask for the managers number. 3 rings and hangs up, no voice mail. I go in and see if they can get in touch. I get disgruntled shift manager basically telling me she has no way of contacting her manager. So in case of an emergency, she is on her own I guess. 3 employees, 1 customer outside of me, and they could not make a single order in the drive-through to correct their own, already known it was not working, issue. Instead they inconvenience...

On a road trip and pulled in here to grab subs for the family and put some trash from previous restaurants in the trash on our way to order. The place was empty. The two females working proceeded to yell across the restaurant not to put outside trash in their trash cans. No, “please don’t put outside trash….” Or anything remotely polite and courteous, just right into yelling rudely about how they don’t have time to take the trash out with just two employees. Again, THE PLACE WAS EMPTY. I’ve never had any establishment run off a sale because someone put trash in their trash can, but now I have. Nice job! No sale and no tip. Don’t want to take out the trash? Problem solved I’m sure the owner will be thrilled to know how quickly his staff runs off...