Honestly, I don’t even know where to start. I placed an order at this restaurant for a traditional dish, "pollo en crema," but what I received was far from what I expected. It was nothing close to a traditional meal, which is typically prepared the same way at every restaurant. The rice was completely soggy, the vegetables were overcooked, and the chicken was incredibly dry, almost rubbery.
I called the restaurant and asked to speak to a manager. The woman who answered, who claimed to be the “owner” but refused to give her name, had an extremely poor attitude. She essentially told me that if I didn’t want my food to be soggy, I should have ordered everything separately. When I asked what could be done to resolve the situation, I wasn’t looking for a refund—I just wanted a proper meal. She told me nothing could be done and that I was stuck with a nearly $20 meal that was inedible.
Her condescending attitude was unacceptable, and claiming to be the owner while refusing to identify herself was unprofessional and disrespectful to the establishment. What’s even more frustrating is that instead of taking responsibility for the ruined food, she blamed me as the customer.
It’s truly disheartening when you try to support a local business, especially a “Latino” owned one, and are treated this way. This young woman’s behavior was completely unacceptable, and she needs to be reprimanded. After trying to reach out again to speak to the real owner, I found that my number had...
Read moreI didn’t like their pupusas its just filled with cheese. I asked for a revuelta but its just more cheese than anything else. Don’t let the edge of the pupusa fool you, its just a lick of beans, it don’t tase like revuelta. I have tried other locations and it’s better than this tbh. But if cheese is your way to go, then...
Read morePupusas were very tasty, not greasy and perfect masa to filling ratio. The curtido complimented the pupusa along with the right amount of spiciness. The plantains were ripe and sweet and when combined with the frijoles and crema it stimulates the taste buds in all directions....
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