Dairy Queen Grill & Chill — Restaurant in South Windsor

There is a girl working the front desk with long brown hair and glasses that needs to learn how to treat their customers with kindness and some sort of respect. I went to Dairy Queen with my kids, and used one of my reward points on the app for a free blizzard. I also purchased a banana split. Great, however, I tried to use another deal for another $1 blizzard and was told that wasn't okay because I was adding two deals at once. That's fine. I had her take one of the blizzards off and put it on another transaction so my husband could use the $1 blizzard deal. However, it wouldn't go through and I was confused as to why because it said I used it even though I did not. The girl behind the register was incredibly snobby. One. Word. Answers. No desire to assist me. Seemed annoyed the entire time. Some of her replies: "I don't know. What do you mean? Yea, because. And. Uh huh. It was used on the last order." At one point, she turned her head and rolled her eyes making a face towards her coworker. Turns out it was a mobile order only coupon. It said $1 with the app or mobile order so I thought it was okay. Had she just said that, and assisted me somewhat, it would've been fine. I was showing her what I was doing and she gave no flips. Anyhow, I could get it if there was line behind me and taking a long time but there was no one else in line. The girl was just being incredibly rude and made me feel belittled. Please work on her customer...

I usually don't write reviews but I've been to this location multiple times and the experience hasn't gotten better. I would've gone to the Manchester location but they were slammed (and I regret not waiting in their line that went into the street). I went today around 8:30 wasn't too busy but when I ordered the guy taken orders just seemed like our order wasn't worth his time. When we finally got to the window noone acknowledge us after paying for probably a good 4 minutes they were too busy tossing something back and forth and chatting. When we finally got out food. IT WASNT EVEN CORRECT half our condiments were missing and they kept trying to have us leave while still missing items. " have a good day" ... I ordered drinks and they barely acknowledged what I said and just handed out 2 drinks as lid fell off in the process. I worked food service very recently and it's a little disheartening that people...

Ordered a hot fudge sundae, and $6.50 later I got a plastic cup of ice cream with a drizzle of hot fudge. No whipped cream, no cherry. That is NOT a sundae!

The girl serving me said the would put whipped cream on, but cherries are “discontinued”. I might add, the server was courteous and friendly enough … and I appreciate that she isn’t the decision-maker in what their “sundaes” will include.

Bottom line is: a cup of ice cream with a drizzle of sauce isn’t a sundae … and it certainly isn’t worth $6.50! See you again … NEVER.

FOLLOW-UP

Please Note the prompt response I received … same “Cut & Paste” response they use for all customer complaints. Obviously, they have no intention of addressing/correcting the issues brought to their attention. They “hope” I’ll try them again … NO WAY. DW obviously doesn’t take customer satisfaction seriously.

By the way DQ … I...