Shipley Do-Nuts — Restaurant in Spring

I ordered a delivery through their website only 2 kolaches and 1/2 dozen donuts. Totaling about $25. My items were delivered to the wrong place. I called the second I got the message that my items were delivered to tell them it was delivered to the wrong place. I also called and texted the drivers number I was given but i got no response. Called their corporate office to request a refund multiple times. I was able to speak with someone twice in 3 weeks who said someone will get bk with me. Before I knew I received a coupon for 2 free donuts so I called again to request my refund, she told me it was already corrected and they sent me a coupon. I told her that's why I was calling cuz 2 donuts is nothing close to the over $20 I spent. It's almost 2 months now since I called the last 2 times. The first I was left on hold twice for over 15 minutes each. The second I was placed on hold when someone picked up, they hung up on me intentionally right after I told her why I was calling. (My refund). I called this place directly also, but experienced a huge language barrier. Shipley's, I'm still waiting for my refund or coupons for the complete amount I spent not 2 donuts. What...

I recently went to this location and my experience was disappointing. I had a coupon for two free donuts, which I received for participating in a radio survey. I went in and showed the lady I had a coupon. Her response was "no". I could tell she did not speak English. I kept trying to show the coupon and all she could say is "no". She asked if I spoke Spanish, which I don't. I asked if there was anyone who spoke English. There wasn't anyone else to help me. All I could do is walk out without my donuts or anything else I might have purchased. I couldn't believe Shipley would have someone who doesn't speak English. Atleast have some who is bilingual. I will not be returning to this location, since there is no one there that can communicate with me. I'm so disappointed. Shipley please do better for all of...

I was in town visiting my parents, with low expectations since it was afternoon hours. We just wanted somewhere to sit and have a cup of coffee and chit chat. There was a communication gap with the girl behind the counter, I don't know if I was being that unclear or what. We completed the transaction, 3 coffees, donut holes, and a chocolate milk, and she proceeded to go back behind the donuts and listen to tv or videos or something full blast to where we could hear it perfectly clear. It is a small space and echoes, so I don't see the need for the volume. We could not locate cream for our coffee and couldn't ask for any because she was focused...