Iron Grill — Restaurant in Springfield Township

Dont let the calamari, crab cakes or steak selections fool you.

Any restaurant can offer a wedge salad, grouper and Parmesan truffle fries on their menu. It is all about delivery.

We patronized the local bar/grill after a school event tonight thinking we would maybe find a diamond in the rough in our home town of springfield.... WRONG.

Pros...

Sat immediately as they were dead at 7:30, bathrooms were clean and the bar presentation was nice. Probably a good place to have a drink ONLY and that is if the service is exponentially better.

Cons...

I would say "Chef" but in this case "line cook" is more appropriate. Burger ordered Med Well came out Med Rare. When asked politely to put it back on to Med Well they took it back immediately (10 Minutes later when we were able to break our waiters conversation with friends of his on their way out the door) and brought it back in 90 seconds, I kid you not, and it was cooked all the way. The waiter had promised a "new burger" but when it came back out it was cut in half, the same way we cut it to check doneness and we were told the cook wanted to check to make sure it was right. What really happened here was they threw it in the microwave for a minute to get it all the way done and sent it back out. You could tell by how scolding hot the interior of the burger was. Our waiter was a liar. Service and food delivery very slow. Forgot dinner salad before rest of the meal, forgot on the side condiments that were requested at time of order. Long story short, save your money. We wont waste our time again but may not have to worry as quality is king and i feel this place will be out of business inside...

Food is usually pretty good but they need an experienced restaurant manager to take control of both ends of the house - almost every time I've been here service is super slow, with the kitchen taking an equally long time to finish orders. The waiter/waitress is usually prompt right after you're seated but will disappear for 10-15 minutes at a time, usually standing at the bar chatting with other servers or the bartender. Tonight we ordered drinks and our server didn't come back for 15 minutes, only to tell me they couldn't pour the draft beer I ordered due to a problem with the keg.

It was another 10 minutes before my second choice arrived, and then 15 minutes after that the salads we had ordered finally came out - 25 minutes after ordering them. Entrées arrived 40 minutes after ordering, and while the fish special was done well the portion sizes were way off - a huge plate of fries, easily enough for two people - with three tiny pieces of fish that put together might be enough for a lunch sized fish sandwich.

Given how common the complaint about slow service is in reviews I wonder if the owner reads them, or if they do if they heed what reviewers are saying. I really want to like this place, as good non-chain restaurants are increasingly hard to find, but it's getting harder and harder to justify...

I ordered my food to go at roughly 12:10pm. I was told 30 mins. I showed up around 12:30 because I like my food at its freshest possible. I had about a 6 mins drive back to work.

There were 2 waitresses with a few customers. They were working hard, getting the food out to patrons as it became available. All of the food was looking good as well as smelling good.

As I said before, I would have been getting back to work. I ordered A bacon cheeseburger with fries. And also ordered wings for a coworker. When I got there at 12:30, my food was up, just waiting on the wings. Here we are at 1:05pm still haven't seen the wings. My food sitting overthrew getting cold. Not even under the hotlamps because other food was coming .

The kicker is that a short guy. With a bald head came from outside. He started touching food and putting plates in the pickup window without washing his hands or anything. I'm sure he worked there, but wasn't at work at the moment. Probably an owner or something. But anyways.... I'm still waiting for my food. He comes in does a bit of unsanitary work in the covid era and gets his own food sits down and eats.

Needless to say that can't give a testimonial of the food. Because I just stood up and walked out. His food did look like it was...