Wing Warehouse Sports Bar Akron — Restaurant in Springfield Township

To start, I want to say the wings here are actually really good. I love their sauces and their loaded fries go well together.

Why I will probably never return: We have been to this location a few times. Never have we received a level of service that stood out. Nothing horribly bad, just nothing that made me feel good when leaving. That is until this last visit.

When we arrived the location wasn't overly busy, but seemed to take a little bit of time for someone to greet us with a drink order and apps. To start we ordered 2 drinks from the bar, waters, and Chili Nachos with the chili on the side.

It took quite a while for the waitress to revisit us, when the Nachos were delivered they brought out a plate of chips, a bowl of lettuce, and a bowl of shredded cheese, and zero chili. Everything was supposed to be put together and melted, just chili on the side. We pointed out the mistake and also pointed out we do not have any drinks either.

Someone from behind the scenes brought us a bowl of chili. We picked at the Nachos while waiting for something to drink, alcohol, water, whatever. It wasn't until we were about finished with the appetizer that our waters were delivered.

For the main meal I ordered their Dusted wings and the wife ordered some version of a chicken salad minus the chicken (shes a vegetarian, hence chili one the side, and i'm a boy, salads are all the same to me) When our food finally came out, I received some garlic version of the wings and her salad had chicken mixed into the salad.

So for a recap, our appetizer was incorrect, both of our meals were wrong, and the drinks we ordered still never showed up. So, we ask for a manager. The waitress says the manager is busy but will take 10% off our order. Not overly please with anything that has happen we accept it.

We finish our meals and are ready to go and the waitress brings us our check and drinks we ordered way back with our appetizer. A little late since we are on our way out the door. When pulling out money to pay for the order I notice a little over a dollar and a half was taking off our bill, so I thought "that's weird", did some quick math and realized we were only compensated 10% for the wife's salad. The whole order was wrong, but at this point we just want to go.

From start to finish we were constantly displeased with the service, preparation of food, and attention to detail that was given. I am fully aware this could have just been a bad night, maybe a new cook. I think this place has a neat setup, but this experience was bad enough to turn us away from any...

Worst dining experience I've ever had. Beyond horrible service. When leaving, a customer was on the patio and said, "This isn't the place to go for good service". The owner of this establishment should be embarrassed of the service and quality of food that is being served to paying customers.

Edited to add comment to owner: I have no idea what our servers name was. He never told us. We were a party of 11 there for my mom's 70th birthday and the place was dead. Maybe 1 or 2 other tables. Never got a refill and my water was empty within 10 minutes of arriving, never received the other drinks we asked for, half of the table got food and it was another 15 before a couple other meals came. Two meals were never even made! My mom complained to a food runner because she was the only employee around and her drunk dad was sitting at the bar and started screaming at my mom. It was the most ridiculous experience. Then received our bill with no discount or anything for the meal we never received. We watched our server along with other employees going outside smoking the whole time. The food...

Would rate less than 1 but I can't. Poorly run at best and such a disappointment went for my son's birthday 16!!!! He's kind of a big deal I know. Anyhow wanted wings called ahead (when they opened no we didn't call an hour before showing up) for a go ahead brought 14 out of the 17 we reserved for and NO ONE WAS FED. Total mess everyone upset poor server left to fend for herself just a mess. If you accept a reservation please be ready for the service of a large table. Down to the soda had no CO2 it was bad. After telling us the inedible food that was served cold and sparsely (no we did/could not eat it) and not even the kids meals coming out every wing ordered was wrong or did not show.... She wanted it to be paid in full. After the manager finally did get from behind the bar (7 patrons at bar I am not being petty) we worked it out paid for all the drinks left not fed 2 hours of sitting and pretty much a mess of a birthday..... Headed to Johnny J's with the birthday boy and big props on the NA beer Johnny! Wrap it up...