Dunkin' — Restaurant in Springfield

It the worst place to go there a male manger name Kieth that was so inappropriate me and my daughter was getting some donuts and coffee and he was standing next to no smoking sign outside and my 12 little girl she some time get missing for a 16yr old because she much taller then most girls her age but she gone to the car to grab my phone and he stop her and ask her if she want a job there and she said no thanks sir then he said oh come on a pretty young girl don’t want a job here she then said no again then he said why do you look so scared I just thought you would be up to it I have young girls working here all the time she when quickly grab my phone and and came back and when she did she look so scared i payed and left but after getting in the car it felt like someone was watching us and when I look it was the same guy just looking into the car by the way no one was...

I enjoy this store. It is actually one of the few DDs that do not frustrate me. My only comment and area of confusion is consistency. I go in there one day with my refill mug and am charged a refill price, I go a second time and am told there are no "refill" prices and am charged a slightly lower price. I go in a 3rd time and am charged full price. I went in today and was told by the young man that I confused him by handing him my mug and not telling him it was a refill despite the fact they made my coffee in it. I was asked to please specify refill next time. I was charged full price again. Yesterday I ordered their snack bacon and received a fair amount. Today I was lucky to receive a few scrap pieces. I expect this from other DD. ...

I don't know why they stopped making the original coffee coolata. Whatever they make now is too sweet coffee tastes like chocolate instead of coffee. I wasn't impressed with whomever the woman was who got upset at a make employee for re ringing my order because he couldn't locate it in the system. Instead of showing him where it was she yelled at him saying you rerang the order he said yes it wasn't in the system. She snapped back yes it is and walked away in a huff. Not something anyone needs to see or any employee needs to be treated. The young man maintained himself didn't acknowledge her and continued...