Dunkin' — Restaurant in Springfield

Nightmarish!!! If you want to wait in the drive thru for at least 25-30 minutes; unable to move forward or back out (simply stuck) this is your spot. I literally arrived at 7:20 am and didn’t leave until after 8:00 am. Never had my order take even though I was in front of the intercom and kept asking to place my order for more than 40 minutes!!!!!. I could not leave because the car in front of me was STILL waiting for their order and there were cars behind me. The car in front of me finally moved forward but the woman still never responds via the intercom so I drive up to the window and ask her what is the hold up. Her response was “You should have came earlier” . I have never visited a more horribly unprepared, overly rude, absolutely ridiculous establishment. Completely wasted my time and didn’t get any coffee/breakfast. I DO...

This place needs all new employees this is the only place I've ever been that is this bad noone nows how to take care of customers I have been trying to give them a chance but I'm done today when they basically stole my money I put 10dollars on the counter and told the girl multiple times it was for the two students behind me and she still charged them and took my money as a tip I don't leave 10dollar tips especially when I got my order and it was completely wrong because the girl who took the money doesn't listen when a customer orders and the worst part is this isn't the first time I've had terrible service it is almost every time everyone in this store either needs extensive training or to be fired they are terrible at their job and have absolutely no customer service...

Some students at the school messed it up for majority of students being able to get anything from here. I graduated last week, 19 years old with an id, and they still won't serve me. I came by yesterday to get a swiss ham and cheese croissant thing, it was burned. They are very slow. The lady manager is nice, but makes no sense when she says she can't serve students when I'm not a student anymore. It's rediculous. Whenever i Got something from here it's always been messed up some way from a snack'n bacon having nothing but grease in it, to one of the workers threatening me. I work at Burger King. A fast food area that gets more people than this location of Dunkin. I know how it is. Still doesn't justify their actions and poor job. (This rating is based on a year...