Pizza Viva — Restaurant in Springfield

edit I was able to try this again last night and am changing my rating. The staff and owner was AWESOME about making the bad experience I had right for me and it was delicious this time!!!!

I’ve been meaning to review this place since I first tried it about a week ago. The first time I tried it it was excellent and I was very impressed. I ordered a hamburger grinder with lettuce, onions, and pickles. There was a good amount of toppings on it And everything was tasty including the garlic, rosemary fries I had. Then last night I’m craving it again after I drove by on my way home and decided I would get another delivery and eat half for dinner and bring the other half for lunch as the grinders are big. Needless to say, I didn’t even finish my first half for dinner and it’s still saying in my fridge and I did not bring it for lunch today and don’t even know if I will finish it. I put a comment about no cheese and that I only wanted lettuce, onions, and pickles on it. They MUST have read the comment because they did not put cheese on it but also failed to put any lettuce on it and considering I got charged extra on the site for the onions and pickles, It looked like a joke. And it was very bland. I should have just flushed my $20 down the toilet. I would have to say if this was the first time I tried it. I wouldn’t be going back again but because I tried it once and it was good, maybe it was just a bad night? I really want it to be good as it’s just one street over from me. I know a new business in order to succeed they’re gonna need to stay consistent Because you can lose customers with one bad experience. So the first time I ordered it I would give the food a five , last night I would’ve given a one or two so right now my rating stands at three and if I see something better from them, I will change it. I haven’t been in the store in the restaurant yet, so I can’t speak to the atmosphere, the service I know the first time I got a the delivery guy was really nice when he came and was talking the place up about how good...

Extremely disappointing experience with Pizza Viva. I ordered a large 'House Special' pizza, which was advertised at $17.25. However, my receipt showed a 'subtotal' for the pizza at $20.00, which felt misleading and was not clearly explained anywhere. On top of that, the tax calculation also seemed incorrect ($1.40 charged, which is higher than the standard MA 6.25% even on the inflated $20.00 price). Beyond the confusing pricing, the pizza itself was incredibly mediocre and certainly not worth the price. The crust was atrociously thin. It was similar to the thickness of tree bark. Maybe I am a strange one, but when I bite into a pizza I prefer it to not feel reminiscent of eating saltine crackers with a little bit of salsa on top. Please puff up that crust some! The sauce was lightly flavored to the point of being bland, and they were incredibly stingy with the toppings. The 'meatballs' were barely recognizable, being cut into less than half-pieces, diminishing the overall quality and value of what should be a premium 'house special.' With the unexpected $20.00 pizza price, the $1.50 delivery fee, the $1.40 in tax, and my generous $5 tip, the total cost for this experience came out to over $27.00 for a single, subpar pizza. I truly feel jipped and that this was a complete waste of money. I could have ordered from so many other local places and received significantly better value and quality. This was a frustrating and disappointing experience, and I would not order from here again unless I was desperately starving and there was no other place...

I dogsit in the area and have visited Pizza Viva twice since new ownership. Polite people... Greeted me kindly immediately as I walked in (NO ONE sitting around on their phones annoyed to work).

(I called in my order)Ordered a steak and cheese grinder and asked if fries came with it... Person on phone informed me of the lunch special for $2 more and it would come with fries and a 20 oz soda.

Grinder is wicked good. Fresh, delicious grinder roll. Good portion of steak n cheese and lettuce. Hot fries when I got home.

Super clean place.

Wicked polite and happy to be working guys. (Or at least they seem happy!!)

Tipped them $5 and the guy was super grateful and asked me if I was sure... Heck yes I'm sure!!! Clean establishment and polite people making food for me on a hot, muggy day warrants a tip... When I got home and tasted the food, I wished I gave more.

These folks are worthy of your hard earned money and you are worthy of their...