Shanghai Garden — Restaurant in Springfield

The food was decent enough. Upon arrival however, it was extremely packed inside. I had placed my order about 2 hours prior to picking it up. There were at least 12 people in line waiting to get their food when I arrived. Luckily, my order was ready, but we felt extreme sympathy for the poor teenage looking young lady, who was the only working employee besides the owner, who was there, and she was doing all the cooking. I can't imagine the stress she was under that night. We tipped well that night. I know it is a family business there. Our food was fresh and still hot when we opened it, although it appeared it was hastily thrown into "to go" containers. But, it was tasty and it is the typical American Chinese meals where you scarf it down but you're some how still hungry like a few hours later. And, this is now the only Chinese joint in town, so I'm sure they are quite busy a lot. They used to deliver, but...

I went for my first time and told "Tracy" I wanted spicey curry chicken with vegetables. I asked her to repeat my order to make sure. I also orderd appetizer or Crab Rangoon for $4.00. I recieved my tightly stapled shut brown bag and went for home, to enjoy my meal. When home I opened the contents and found, they had given me the wrong order. I calle "Tracy" and told her about this. she said, "OH, so sorry. I misunderstood you. We get it right next time." I told her I would like my 'next time' to be comped on the house. And Tracy replied; with, "Oh, no, owner not happy about that." And I don't think you will be either. The place is barren inside. No decor AT ALL, except for a dingy red rug, that came with the place. Oh, and the Crab Rangoon? I did not detect ANY crab, and it was undercooked, very doughy. This is the worst Chinese "cuisine" I have ever had the displeasure to...

apparently this place has a new owner and it really shows. used to be our go to place now casey will not ever go there again because the new owner is extremely cheap and cits corners the general so chicken is chewy and hard like it's being microwaved or something and casey ordered shrimp with brown sauce with veggies and stuff in it and he gave her the white sauce instead wich ruined the whole entree because it's all mixed together , but when she called to have it te made she was told to bad because it was just the wrong sauce not the wrong food abs that he would give her a little brown sauce and I guess she was expected to wash the shrimp and veggies to get the white sauce off and then mix them with the brown sauce and microwave it to warm it back up ! Are you kidding me ! good customer service goes a long way and we will definitely drive a long way to find it . Marco polo...