Little Caesars Pizza — Restaurant in St. Cloud

Do you like undercooked food and poor service?

It's been a family tradition to have pizza on Fridays. This Little Caesars is in the neighborhood, so might as well get pizza there. In the last 3 months, I've ordered pizza once a week (1 cheese and 2 pepperoni). I've had many times where the pizza was nasty.(see image) Instead of the golden (bread-like) crust, it was chewy and mushy.

I spoke with the store manager. He gave me a look that said "why the F are you bothering me?" I showed him the pizza and told him that it was undercooked. He showed me another pizza. I asked him to check if it was properly cooked. He said to take it or leave it. I checked. He then told me "you touched it, it's yours now."

Another time the pizza was undercooked, I talked to another employee (not the store manager). This person just replaced it with no questions. OK. That's better.

The coup de gras was last night when I ordered my usual. 2 of the 3 pizzas were doughy and stuck to the box. I talked to the manager on duty (as the store manager wasn't in). She replaced the pizza with another that was undercooked as well. I showed her the pizza was sticking to the box. She blamed it on the cheese. When I pealed the pizza up, I showed her that it was vastly undercooked and inedible. She replied "that's just how we cook our pizza". I thought I misheard, so I asked, " you undercook your pizzas". She said "Yes, that's how we cook them."

I've ordered from this Little Caesars consistently for the last 3 months. I should've stuck to the 3 strike rule, but kept going back out of convenience. I would NOT recommend this store. For $1 more, I can go to Domino's and get a 2 topping. Sure, it's not "Hot 'n Ready", but at least it's cooked, and I've never had pushback from the team nor managers when something was wrong...

I really want to keep giving the new owners a shot to iron out the kinks but I’m just not impressed by the staffing, quality of food or service really. They make the crazy bread hard with no butter or Parmesan and that’s after me asking for and paying for extra Parmesan, the Italian cheese bread is dry and lacks butter and seasoning. I know they new owners aren’t responsible for the pricing but little Caesars was known as a budget family pizza place and now you can get the same amount of food from a higher quality establishment. The front of the house employees do not interact with people very well and make ordering awkward and uncomfortable. The associate who helped me today was very nice and did a good job but that’s about it. The owner was sitting on the counter with her back to customers training a new associate, how unprofessional and unsanitary. It seemed like the old owners lived and breathed the business and the new owners are straight...

I placed a $52.00 order, after the order, I handed her a $100.00 she just stared at me in annoyance and said do you have anything smaller? I looked back at in surprised and said awww confused with no, I dont. Me thinking this is embarrassing, why is she being rude and why can't they handle large bills for a large order, they didnt have 2 $20 dollar bills? I had to walk out...no food, embarrassed, lost my appetite.. felt humiliated the way it was handled! It was a large order! I dont understand why she was being rude about it or even annoyed that I handed her $100.00! My sons worked at pizza joints, they all take large bills, why couldn't your place? The restaurant was busy! Not everyone pays by card! This Ceasars gets a 👎! Unprofessional and no reason for it, she could upsaled me, it was an opportunity to get more money! Instead...