There are several areas that require improvement. I have only given two stars on a few occasions when I encountered food spoilage in their products. I have previously experienced this issue when purchasing their meat. I hope that the company will address the employees’ behavior. I have heard them discussing people behaviour accusing them of stealing forks, spoons. One employee even claimed that some people were stealing them that’s their response for them not having any closed forked or spoons packages.I have never heard of such a situation in any other establishment. I am not interested in hearing this because there are always different types of people, and you should not be discriminating against them. You have a restaurant business, and you should be welcoming to everyone. The employee at the food establishment exhibited an unpleasant demeanor. In a hurry, I attempted to determine my order. I desired more smiles and a more compassionate treatment from the customer service.I acknowledge the pressure they face, but for a business to succeed, it is essential to engage with its customers. Particularly with the older food items, I felt that some were indeed past their prime. Despite the discount offered, I failed to notice the expiration date because there will not be and this is a hazardous issue.I informed them of my order, but it was too late. Upon testing, I discovered that the food was indeed very old, which left me highly dissatisfied. While they were undoubtedly busy, the quality of their products...
Read moreI recently had the opportunity to dine at the Dream Market restaurant to experience their cuisine. They presented a variety of Iraqi and Middle Eastern dishes, and while the service was not particularly noteworthy, the prices seemed fair. Although my overall impression of the food was average, I was especially keen to try their famous Masqoof fish, a well-regarded barbecue fish prepared on the premises.
I waited in line for about thirty minutes to place my order. However, upon reaching the front, a tall gentleman managing both the chicken and fish grilling informed me that I would need to return after 5 PM, even though it was only 2 PM at that moment.
Having waited in line for half an hour, I was somewhat taken aback by this request. No apologies were offered, and the experience felt a bit unprofessional, indicating a lack of consideration. As a result, I am unlikely to return to...
Read morePicking up an order here is a nightmare. There’s a line that says Ordee Line only, and then there’s a line that says pick up line only. The problem is that they are placed in a weird location and everybody is confused which one is the pick up line and which one is the order line
Nobody knows what is going on, and I am in line for 20 minutes. I called in to place an order and they told me to go into the other line to pay, and then when I’m trying to pay, they said I should have been in the pick up line. Then go into the pick up line, and they told me I should have paid at the order line. Very confusing.
Also, you shouldn’t have all of the front cashiers answer the phones at the same time, when there’s a line out the door of people wanting to order, or...
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