Vocelli Pizza — Restaurant in Steubenville

I ordered 3 weeks ago was going to just pick it up when staff told me it was going to be 45 mins for pick up I asked how long for delivery and he said also 45 mins. So I said I’ll just have it delivered, then another staff meme we got on the phone and very rudely told me it would take hour and half for delivery, so I said ok I’ll pick it up the. He hung up on me. So I called back because I was never givin a total for my order the first staff meme we I takes to answered the phone and when I tried to confirm my order he had completely lost it and wanted me to place the hole order again. That’s why you don’t hang up on a customer ordering food from your store.

Then a week later I tried to order again and asked for delivery and was told 45 mins. An hour and half later still not food so when I called the staff member that answered the phone told me that she believed the food was on its way if it wasn’t here in 20 mins to call back. 30 mins later still no food so I called again and she told me she wasn’t even sure if an order was placed for me ??! I told her that I was not paying for the food and they could deliver it or not I didn’t care but I wasn’t paying for it. After 2 hours the food got here and again I told the driver to call his stores I wasn’t paying for the food he could leave it or not. They left the food that was COLD!!! So today I tried to order food from there and give them another chance and they black listed me bc they have terrible customer service and treated me poorly how funny.!!! I asked to talk to a manager and they hung...

I order from here frequently, weekly usually. I’ve never had an issue Or even made a complaint. They’ve forgotten food, put the wrong topping on food at times but no big deal. Tonight I got my food and found in a pepperoni roll what looked and felt like a small plastic rubber band, the ones you use in your hair, the clear ones. No big deal, I threw that roll away and checked the rest and they were fine. When I moved to my Stromboli they were ALL over! These are hard, plastic feeling stretchy things. I called because obviously I’m not eating this Stromboli. I was told that there was nothing they could do and even though I wouldn’t be able to consume this food that basically I’m SOL, great business right here. I will no longer be spending my $30-$60 a week there. I’m so very upset that this business didn’t even care to acknowledge this. They told me it was probably just casing from the pepperoni, If that’s the case it is definitely not edible, it is HARD PLASTIC MATERIAL AND SHOULD NOT BE IN...

Ive ordered from them in the past and its always been great. I ordered tonight and it was a horror show from the words submit order..... the strombolis have gone up in price and i guess they changed the recipe... they were great before now they look lile massive shriveled up turds... then i go to pour the sauce cups into another dish because that massive shriveled turd wont fit in a tiny plastic dipping cup, and some clown at the store didnt put the lid on the container completely.. i went to take the cap off and the lid came off and hit the counter then, the floor... after this i finally sit down to eat said shriveled turd and the crust was rubbery and tough to chew... like chewing on a rubber shriveled turd....

Ive decided after this experience ill probably not be ordering from Vocellis again

You guys can do better and for future reference, IF ITS NOT BROKE...