Bob's At The Marina — Restaurant in Stockton

We were in town visiting from out of state. I ate at Bob’s frequently for years when I grew up and lived in Stockton and thought it was a perfect day to enjoy lunch at the marina. I ordered two kids meals (I held up two fingers when I ordered them), then my own order, and then stepped away for my husband to place his. After he paid, the cashier stepped away and never gave us our drink cups (also ignoring that our friend was still waiting to order). It’s important to note that the receipt you’re given only has a total, not the details of the order. Another employee ended up taking our friend’s order, and we asked her for the drink cups. When our food was brought out, we alerted them that we were one kids meal short. We assumed the other meal was on the way. Our friend’s meal was then brought out by the employee who took our order, so we mentioned again that we were a kids meal short. She replied, “I don’t think you ordered two kids meals,” and started to walk away. I replied, “Well, she still needs a meal.” What on earth?! We ordered food for all of us but make our daughter watch us eat?! A few minutes later, a manager returns with the employee and says that she just mustn’t have heard me say two kids meals and that they would start making one right away. She also said we would have to PAY FOR IT on our way out! It was their mistake, and my daughter ate after all of us were finished, and we still had to pay for it? It’s not about the $5.95. We can more than afford a $5.95 kids meal. That is garbage customer service. To add insult to injury, as we started to clean up, my husband headed inside to begrudgingly pay for the kids meal. The manager must not have noticed him, because she ran outside with the bill as if we were about to dine and dash. I told her my husband had just gone inside to pay it, and at this point he had come back out and was standing behind her. He went back inside and discussed with her how ridiculous he thought the whole thing was, but she did not relent. He also had to stand in a long line to pay the ridiculous bill.

Food-wise, the fries were great as they always were, but my hamburger bun was so stale that it crumbled as I ate it.

Sadly, I doubt we will ever return to Bob’s. A stale bun or a mistake on an order are one thing, but the repeated customer service fails during our visit indicate a greater problem with management. We’ll go to Garlic Brothers in the future if we want to eat...

I've been going to Bob's for a long time, since I was in elementary school. And I've seen this place grow. There are a few bad reviews here but that's hard to believe considering the fact that the workers, food, and atmosphere were way above the minimum. I love this place personally. The Patty melt and French toast are to die for. and the French fries beat the average fast food place. Don't miss it. The only thing to complain about is the closing time. But that only makes for a healthier working environment that the majority of the middle aged average workers like to bash on. Bob's is one of my favorite places to eat. Don't miss out for breakfast and Lunch. It's also very dog friendly and has boat access. Its often brimming with a whole bunch of people, animals included. Birds, dogs, sometimes even the stray cat will survey the area. And an earlier complaint about "spiderwebs" comes normal when you're sitting outside. so if you hate bugs, you always have the inside option. I highly recommend Bob's, and if you give it a try; I'm sure...

Date of Visit: 5/18/25 Time: 2:30 PM I've always enjoyed dining at Bob's Burgers, but unfortunately, my recent experience has completely changed my opinion. We arrived at 2:30 PM, well before the 3:00 PM closing time, with only two other people dining in. However, we were met with a very disappointing reception. A short hispanic woman greeted us with a noticeably poor attitude, giving myself, my partner, and even our toddler unfriendly looks. Without much explanation, she told us we would need to take our order to go. When we offered to sit outside, she still refused. While the food itself was up to the usual standards, the lack of basic courtesy and customer service left a lasting negative impression. We ended up sitting outside anyway, but the experience was soured by the way we were treated. Great food can't make up for bad service. If this kind of attitude continues, it could really hurt what used to be a...