Eddie's Pizza — Restaurant in Stockton

Terrible customer service. I ordered online at 5:15 PM, an employee calls me at 5:19PM to confirm my order and tells me it will be ready in 35 minutes. I arrive at the restaurant at 6:13 PM, pay for my order and I'm told it's not ready. So I sit down and wait for 30 minutes. When I go up to ask about my order I'm told it is still not ready so I ask how much longer it will be as I have been waiting I am told the wait time is an hour to an hour and a half. I tell the employee I was told 35 minutes on the phone and it has been over an hour and a half. The employees then cut me off and walks away to "go check" she doesn't come back until I asked another staff member for help. I am told my order is not ready yet and they can't give me and estimated time which means the pizzas/wedges/wings/breadsticks have not even been made yet. I got really upset because almost 2 hours later and my food was not ready. I ended up asking for a refund and left. I asked for a manager and she only came out to approve my refund didn't even acknowledge me. I felt very disrespected and brushed off. I am a long time customer and I don't mind waiting but employees need to be honest with wait and not be rude when someone asks about their order. I don't think I will be going back. Very disappointed I literally live 5 minutes away Ben Holt and I would rather drive to the Eddies on El...

We had a death in the family, I tried purchasing a bunch of pizzas for the family members. I am across the country, The manager would not work with me at all and refused to take my business even though I was happy to verify, and send my ID to make sure it matches up to the card.

Worst customer service I have ever experienced. Joe the manager needs to be fired and the whole place needs to be re-staffed. Completely and utterly incompetent. Whoever owns this restaurant needs to take a look at why they are making good profits, directly correlates to how your training your staff.

What a joke!! Learn how a business is run... don't turn down good business 👌🏼 it'a...

Was down for vacation from Texas, I love Eddie’s just not this location. The staff was rude, mostly teenagers. We spent well over 200.00 for around a group of 10 ppl while we hadn’t seen in a few years so we wanted to catch up and eat! We were only there for maybe a hour chatting and what not when we were asked to leave bc apparently we were taking up too much time at the table. We couldn’t believe it but we left and won’t be going back ever. Normally if we are down we frequent the Westland location but this location was close to us. I didn’t even bother asking for a manager because I don’t think it would have mattered since the other cashiers where...