Burger King — Restaurant in Stoughton

I waited 10 minutes at the drive-up speaker without any communication at all. Started the order, and halfway through the order I was told to hold on. I waited another 5 minutes for the person to come back and finish taking my order. Then when I got to the window, the person rudely said $40-something and when I asked about the price, she was very rude saying, "Well you ordered a lot of food." Is that customer service? She should have just confirmed my order. I was worried that she had someone else’s order up. I only ordered two meals and 2 whopper jr.'s so it was surprising to me that total was about $15 per person…Is that not excessive for a fast-food place???? In addition, I didn’t think there was a lot of food for 3 people. Not to mention, it was just a rude comment. Not something you say, she could have easily confirmed my order. The supervisor came over and I was just sitting at the window for another 15 minutes. They never told me there was a problem. I finally asked what the problem was and the supervisor told me my card was stuck 'in processing' and I asked if she could use a different register to process the transaction and she didn’t. Then I asked if that was my food sitting there for 15 minutes, and she just shrugged her shoulders. I said, “Do you think that’s appropriate that my food has been sitting there for 15 minutes getting soggy because BK is having a technical issue?” Again, she shrugged her shoulders, not caring at all. I offered several solutions, and she came up with ZERO solutions other than to STARE at the frozen screen. After 20 minutes of waiting in Drive up, I gave her the drinks back and told her to give me a paper saying that I hadn’t received the food, since I was leaving. She refused, saying there was no paper, and I even suggested to her to go to the office or use a BK bag to write it on. She asked for my phone to take a picture of the screen that said 'CC processing'. ANY OTHER MANAGER IN THE WORLD would have restarted the register, used a different register or given us the food for free. It was BK's error, not mine. So, I was there short of an hour, no food, and my Credit card was charged which I’ll have to dispute now. Lastly, I tried to put in a complaint on their website, and you can’t without a receipt. First off, in the age of technology, who has a receipt?? And secondly, a person should be able to put in a complaint without a receipt. My complaint is legit yet I cant put in a complaint because I don’t...

I went there with my girlfriend for breakfast at 10 am 6/28/22. Their drive through employee asks me what I wanted. She said “huh” 2 times I couldn’t hear you. Then I said hold a moment I’m trying to pull up the Bk App. After I asked what’s is the address for this location. The person on the speaker box was a girl, so they replied I didn’t hear you. So I spoke a little louder. As I’m trying to find the address she doesn’t answer then someone else I think was the manager told me to pull up at window 2. At the window I was being told I was rude and yelling after she asked me to speak louder. I then took the calm route to speak with a gentleman’s tone. The manger basically had profiled for being black. This location has always gave me problems. I don’t think these workers have no idea that I was being genuine. Worst Bk I...

Spent over $50. Specifically asked for a whopper jr meal, but I said the wrong combo #. I didn’t realize I did that at the time. Wouldn’t the worker ask which I wanted? The whopper jr combo or the combo # I mistakenly ordered! NOPE! Then I left, got home and realized it was the wrong order with Bacon, which I allergic to. I also spent more for the wrong combo #. Then I went back, saw the same worker and told her that it was the wrong order and I’m allergic to bacon and I asked for the whopper jr. she told me because I said the combo # that’s what she gave me. I said okay, but I also said I wanted a whopper jr. she made me pay for the whopper jr. Not to mention she was extremely rude the whole time. I will be contacting cooperate!...