Not very customer service friendly even though the food is good as a business owner I am big on customer service. When I went in the second time the owner continued to argue with me about how she did not put eggs in my food when she did. She also said customer isn’t always right, uh ok, I am not looking to be always right. What exactly are you talking about. It was like a salesman trying to convince you that the sky is green and the grass is blue when you are clearly looking at a blue sky and green grass. The biggest disappointments are business folks playing mind games with kind customers trying to support their business as well as interrupting them when they speak. Shaking my head. It’s ok if you forgot we are human. Then she proceeded to project her issues into me and tell me I am an unhappy person. Which is crazy because she always has a resting …..face. I always greet her with a pleasant hello. I always treat folks dealing with my food respectfully because hey you are eating the food and you don’t know what energy they are putting into your food which overall can affect your energy. None the less there is no judgement because sometimes we do not know what one is going...
Read more**update 7/11/25 - Despite being a VERY LONG TERM, LOYAL customer, I have never had a worse interaction with a restaurant. SO DISRESPECTFUL. Even though the portions of protein has been reduced SIGNIFICANTLY and very few vegetables in dishes, they must still be raking the money in because I can't imagine losing a customer in this economy and with new competitors right around the corner.
NOW I will bring my business a 1/2 mile down the road to Thai Thai at Roche Brothers Way....perhaps they'll be more respectful toward their customers and I've been told the food is better. Stay tuned for that review.
This place is our weekly go-to. They always make everything fresh and with quality ingredients. My 6 yr old loves it and he doesn't like anything. Personal go-to: Chicken Pad See Ew, spring rolls and...
Read moreGreat prices, excellent quality, soo glad they make it easy to see what is gluten free & what is vegan/vegetarian! Really accommodating to dietary restrictions which seems to be rare in New England. Such an awesome Thai place - one of the best I've ever been to!
Also glad they admit the fresh rolls are 2 rolls, instead of calling them "pieces", chopping them up and deliberately misleading customers into thinking they're paying for more rolls than they are. They're a pain to make, and tricky to master, so $8 is expensive for 2, but not entirely out of the realm of sanity. Either way, I'm glad they don't try to pretend you're getting more than you are. This place is very...
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