Starbucks — Restaurant in Stratford

I recently visited a Starbucks location and was dismayed by the blatant disrespect I received from the staff. After reviewing customer complaints online, it appears that this is not an isolated incident, as 75% of complaints are about poor service experiences with certain employees. To make matters worse, the police were called to the location after I complained, As of today I witnessed a minor was working through the drive-thru, I question if this a violation of Connecticut labor laws.

The barista, Sarah, consistently corrected me when I asked for modifications to my coffee, despite my clear willingness to pay for them. When I asked her to stop correcting me, she threatened to refuse serving me if she couldn't. She even laughed when I shared my age, making me feel discriminated against due to my values.

I'm appalled by the behavior I witnessed, which seemed to be driven by a sense of superiority and a disregard for customers' preferences. As I paid for my coffee, I was met with condescending attitudes and narratives that made me feel like my requests were unreasonable. I'm concerned that this is not an isolated incident, but rather a systemic issue within Starbucks.

I recorded the entire transaction and was shocked when one of the employees ran out to take a picture of my car after I mentioned reporting her to the district manager. The staff seemed to be trying to provoke a reaction from me, and their behavior was both antagonizing and narcissistic. Lock the door in the window, dancing and laughing etc.

When the police arrived, we collectively decided that we would not return to the location, as doing so would be regarded as trespassing. This decision was made by the Starbucks team. It's concerning that such behavior is permitted within a Starbucks environment. I can't help but question whether this reflects the company's training for its employees. Since returning to this location was deemed trespassing, I would face arrest if I did so.

During my visit, I observed several behaviors that did not align with the basic qualifications and customer service standards that Starbucks promotes. Specifically:

Customer Engagement: I felt that the staff did not engage with customers in a way that made me feel valued or appreciated, which detracted from the overall experience.

People Skills: As a self-identified “people person,” I expected to see team members for whom customer interaction is a priority. Unfortunately, that was not the case during my visit.

Service Experience: It seemed that the staff lacked a clear understanding of the importance of delivering an exceptional customer service experience.

Quality Focus: I noticed a lack of attention to detail, which negatively impacted the quality of the products being served.

Adaptability: The team appeared overwhelmed and unable to maintain their composure in a busy environment, which affected the service I received.

Workspace Cleanliness: The workspace seemed disorganized and not well maintained, which is concerning for both health and service standards.

Given these observations, I left feeling disappointed and discriminated against. I believe that the training and support provided to employees on that shift fell short of the standards I expect from Starbucks.

As a result, I have decided that I will not support Starbucks moving forward at any of your locations nationwide. Pictures don’t lie below you will find a picture of Barista Sarah on the phone with the police and she thought it was very funny. I don’t find this funny. I find this really sad, The police have better things to do than to babysit employees from Starbucks.

I hope this feedback is considered to improve the training and overall customer experience in the future.

The Picture Of Sarah On Her Cell Phone With The Stratford Police Department, While She Was Laughing. Not Amusing At All. What A Narcissistic Liar. Your Company Will Be Sitting With My Attorney's Shortly. There Will Be A Very Strong Recommendation That...

Older woman working here keeps talking to customers sitting to get work done. I walked in and said hello to her, and she ignored me. There’s a younger girl working at the counter who’s obviously new, and wasn’t given any help. The older woman took my order and got it wrong (I asked for a standard iced chestnut praline latte, it’s a featured menu item) and I got a latte with chestnut syrup in it. It’s just a bummer when this is a typically great chain, and you’re stuck paying $7 for a drink. Not to mention I went late at night when they weren’t busy, and they still managed to have customer service this bad. Basically empty place and I wasn’t even looked at for the first two minutes of me standing there.

Edit: the younger server was super sweet and made me a new one while letting me keep my old one. I felt bad since it wasn’t her fault, but she was super sweet about...

I work down the street and have gone here before and after work. I’ve gone 4 times and a coworker of mine has gone twice this last week and every single time the drinks were bland and not made properly.. they don’t taste right or like any of the other 2-3 Starbucks I frequent. We kept going back hoping it was an off day but it was like this for days. And these are 5-8$ drinks we’re getting and tipping on.

I’ll be taking a few weeks break before giving them another chance since they did just open.

Servers are always great tho and we always got our drinks in a...