Dunkin' — Restaurant in Sturbridge

Our initial experience at the American Joe's, licated on Newbeyy Street in Boston Mass was not pleasant. On the contrary, it was regrettably disturbing and unacceptable. We put our name on the list with an approximate 15 minute wait. As with standard restaurant poceeduree, we provided our contact information and settled in for the wait. Much to our surprise other patrons such as ourselves, without a reservation were seated before us. The party sizes were the same as ours - 2 patrons. We waited roughly 25 minutes before re-approaching the front hostess station to inquire about the questionable service. The hostess replied "Oh". No apology was offered and I was made to feel unvalued for their oversight and poor customer service.

We have dined at American Joe's in Short Hills Mall, NJ and never encountered anythi g shoet of stellar service. Actually, the service was nothing short of grand and on par with many other fine restaurants. Naturally, one would think that the same/similar service would be upheld across the board. However, much to our regret it was not. On the contrary. Once we were seated I wanted to leave rather than patronize American Joe's after the poor service rendered, but my sister argued that we might as well stay. We were service by Meredith. A breath of fresh air. Warm, engaging, attentive and simply pleasant! She took our orders with precision, panache and she was well taken by the fare and paired our meal with such style, grace and favor to imprint a pleasant and memorable experience. The blueberry pancakes, oysters, clam chowder and margarita were delighted.

We did not mention our horrible experience at the hostess station. Given Meredith's spot on service, there was no need and rather than mull our connection, we placed our order and everything was pleasant. The food took much longer than expected, but Meredith acknowledged the delay presented an apology and presented to offer a culinary option as a way to make good for the wait. We respectfully declined, enjoyed our meal and embrace this opportunity to say that Meredith is an exemplary ambassador of American Joe's. Her service was outstanding and sets the bar of excellence in fine dining! We are of the opinion that she should be given all due considerations and recognized for her poise and professional manner. Thank you, Meredith in every way. May you go from strength...

I stopped there yesterday hesitant though cause the last dunking donuts I stopped in was in Illinois and it was horrible. I just love donuts though and couldn't resist this dunkin without the donut title and the donuts looked delicious and freshly made so I gave into my urge to retry the dunkin donuts again. And I love the munchkins not only did they have the normal glazed and glazed chocolate munchkins they also had jelly filled too. Yay! They were fresh and they had chai tea too! 2 things I love💘! So I would've given this dunkin a 5 ⭐ rating but we stopped in today at the same dunkin that we did yesterday and I think these munchkins I got today were a day old. So that's why I only gave it 4 ⭐s. I would've given them 5 ⭐s if the very same munchkins would've been fresh again like they were yesterday. I do have to say the place is very clean and tidy indoors so that's why I...

If you go to any Dunkin’ often, you know what to expect. This location doesn’t hit the mark 100% of the time but I’ve stopped there a few dozen times over the last 3-4 months. Compared to the locations around me just outside of Boston, they’re far superior which is just shocking. Rarely do any of the other locations get a simple hot coffee order correct. This one in Sturbridge nails it almost every time. Also, to the people or person making their donuts, they look worlds better than any of the spots close to me. They’re larger, they have a healthy amount of chocolate or toppings and are better period. The greater Boston area should take notice, because a truck stop Dunkin’ in Sturbridge is...