Subway — Restaurant in Suffolk

My husband and I had our baby shower last weekend. When he went to pick up the catering order I made online (I have the confirmation email) they told him someone called a couple days before that and placed an order over the phone. No one placed an order over the phone. My aunt who was helping plan the shower called to get PRICES and asked when the catering order needed to be placed. She was told to have someone come in 24 hours before hand to place the order. I went to the store 2 days before to place the order and was told by the worker that I needed to place it online. Which I did. When my husband went to pick it up he was confused and called me and I told him we have ONE catering order and that’s the one he had the email confirmation on. The worker REFUSED to give him the catering order we ALREADY PAID FOR until he paid for the other one. $190!!! How does a business refuse to give us an order we paid for because they screwed up and made a second order that we had NO IDEA about and we DID NOT PLACE! My husband was not able to get a refund or any of the food that was for sure ordered. They made him pay to get any of it. It took 14 years to get pregnant and we had to use IVF. One of the best days in our lives had a huge negative and stressful impact on our...

Today a Coworker of mine recently ordered two melts from the subway located at 1524 Hoand Road Suffolk VA. 23434. After returning back to work we noticed that the subs were not correct with the ingredients requested and looked horrible as if they were just thrown together. Two calls were placed to the establishment where one resulted in The MANAGER 'LIZ" hanging up on my coworker because she requested cooperates phone number due to "LIZ" being RUDE, UNPROFESSIONAL, and displayed POOR customer service. A second call was placed in which "TAMMY" assisted manager became DISRESPECTFUL and RUDE as well. PLEASE BE CAREFUL If you choose to eat at THIS subway! THIS WAS A HORRIBLE EXPERIENCE!!! The ONLY reason they received 1 star is because the site would not let me post this unless I picked one... I would have not given them ANY stars Matter of fact, if could give them negative stars...

I usually don’t leave reviews however I want to commend an exceptional employee at your Holland Road location, Donna. As a frequent patron, I am consistently impressed by her superb customer service.

Donna's attention to detail is remarkable; for instance, she always remembers to heat my bacon separately, which significantly enhances my order and demonstrates her thoughtfulness. Beyond this personalization, she consistently goes above and beyond, displaying genuine warmth, professionalism, and a proactive attitude.

Her dedication truly elevates the customer experience and makes her an invaluable asset to your team. Please convey my profound gratitude to Donna for her outstanding work. She is a credit to your establishment and deserves significant...