Subway — Restaurant in Sullivan

We ordered 2 sandwiches and then my husband asked for a cup for water. As I’m starting to pay, the girl is giving him a cup. The bill was over $20 (we both had 6”). So I’m asking him why it’s so much and as we are looking at the menu, the girl said, “I have you a cup.” We’re obviously confused so my husband said, “I just wanted a little cup of water.” She said, “Well, I gave you a big one.” I was so taken aback I wasn’t on point, where I would’ve given the cup back and asked for a refund. So $3.19 for a large cup (for water) we didn’t ask for, by a service worker with a 5hitty attitude. Between customers she was playing on her phone, then not washing her hands. We’ll never go back there. Just a fare warning to not expect normal service, check your bags and bill before paying. Sorry Subway! We normally have good experiences...

I love the Subway in Sullivan, their food has always been yummy and great customer service. The other day, i went through the drive-thru. There seemed to only be one person there (it was nighttime). When she took my order, she was rude and when she gave me my change, i tried to tell her to have a good night and thank you... and she shut the door on me. Her name tag said Ruby. This is not my first encounter with her, she makes me not want to eat...

I dont know the girl's name, but she looked like she did not what to be there at all. She had no customer service attributes and only kept her responses for crafting our sandwiches to two words. She had 2 stitch pins on the left side of her visor, and she was the one that started our sandwiches. The other two employees greeted us with smiles, while she sat and glared at us when we walked to the counter to...