Rachel's Kitchen — Restaurant in Summerlin South

I would have given this location less than a 1 star if I could on the acount of the manager or so he says "owner " manny s. I have been going to Rachels Kitchen for a year and a half since i started eating healthier. But on this day i wanted to try something new. The chicken curry salad and wrap. I specifically asked manny s. How many ounces of chicken are in the salad, he said and i quote. "It has 4 ounces of chicken. My diet require i eat a sufficient amount of protein daily. So i decided to try it on his word. When i got home to my dismay there was a total of 1 ounce between the salad and the wrap. I immediately called the store to voice my concern. Over the phone he said to come back in and he would make it right. But to my dismay for the second time he changed his mind and said i was a greedy person. And that if i didnt like the food there to never come back again. EXCUSE ME!!!!! WOW! Great business skills on mannys part. I have always loved Rachels kitchens food. But what i do know for sure is you don't treat people especially a guest who is paying tour salary like crap or give them that kind of lip service and disrespect. If i were to do that at my job i would be fired on the spot. And if any of my employees ever treated anyone like he treated me today, he would be hitting the pavement looking for a new job. It seems to me he lacks the skills to be a manager, and much less honor as a man of his word. No I will not ever go into the Hualpai location ever again. Because my money is good and hard earned to be disrespected by such a class...

Debbie, the owner, simply doesn't care any more. Customer service is deplorable. Her manager at the Hualapai location is Eric, a kid with zero experience in management, and it shows. I've been ordering at Rachel's since 2008 (her old location) and its all about the staff. The bulk of staff I wouldn't hire, and I've been an employer for 16+ years - I know. Orders are consistently taken wrong, not checked when the leave the kitchen and you as the customer have to be super careful. Order jam on the side for your toast? You will NOT get it! You have to then ask, again, almost 90% of the time. Want a side of fruit with your omelet? They will substitute your potatoes and give you a mini side, not the full size 5 dollar fruit you wanted as a separate item. And curb side pick up? What a joke, you'll be sitting in your car forever. Egg shells in your eggs? Just spit it out, all you'll get is "I'm sorry", words of worthlessness. Parking? Forgetaboutit! Good luck to you Debbie, you've got a bunch of franchise locations now, so I guess you are making big bucks and just don't care anymore. Good for you. As for the rest of us, you are gaining a big reputation as a bad place to eat, its definitively not just me. At least 4 people I know said the same thing, all on their own. One person calls you an ass, no big deal. 5 people call you an ass, you should go...

I love Rachel's Kitchen but I will definitely come back to this location. The cashier Narinder S. took our order for my husband and I. We ordered one drink with our meals and got our order number. Now was she happy or warm, not really but hey maybe just a bad day. Well we went to sit down and we realized we didn't get our drink cup. So my husband waits in line and asked for our cup. Narinder in turn said oh no, I didn't give it you? My husband no. So what does she do? Starts to look around in restaurant and looked at me, as if we just went up there and lied and still reluctantly gave him the drink cup. This is not acceptable behavior and now made this location and our experience uncomfortable. To treat military like this is also unacceptable and yes she knew because they offer a...