West Texas Barbeque Co — Restaurant in Summit Township

Today, my husband and I decided to drive 40 minutes to try West Texas BBQ after seeing some pictures of the place on Facebook. We're both huge fans of BBQ and couldn’t wait to give it a shot. We placed an online order about 20 minutes before arriving at the restaurant, and when we ordered, it indicated that our meal would be ready in 15 minutes—perfect timing.

When my husband went inside to pick up our order, he was greeted by a woman named Michelle, who was very rude. Upon hearing that he was there to pick up an online order, she snarkily remarked, “You’re extremely early.” My husband apologized and explained that the order confirmation had said it would be ready in 15 minutes, and he added that it was no problem if it wasn't ready yet.

Soon after, a kitchen staff member came out with our order, but Michelle, in a sarcastic tone, told him, “I guess we are late on his order” while looking at my husband. My husband responded that he hadn’t said that at all; he had only stated what the confirmation indicated. If the order wasn't ready, he was perfectly fine with waiting. Unfortunately, Michelle continued to talk about my husband under her breath. When he asked her to repeat herself, she pretended not to hear him. My husband then said, “I’m not sure what I did to upset you, but you are being extremely rude, and I don’t appreciate you putting words in my mouth.” Michelle thought it was amusing to mock him at that point.

Frustrated, my husband grabbed the food and reminded her that without customers, she wouldn’t have a job, and suggested that she might want to improve her customer service skills. When he returned to the car, he was so upset that he wanted to return all of the food. I listened to his experience, calmed him down, and then called the restaurant. Whoever answered the phone didn’t give her name and seemed disinterested in hearing about what had happened.

At this point, we were both feeling frustrated, and the whole experience felt ruined. Regardless of how good the food was, the customer service we received today left a terrible impression. As people who love to travel for good food, we won’t be returning.

Hunter, if I were you as a business owner, I would consider reassessing my staff and possibly removing Michelle from a customer-facing role. She should not be taking orders or handling customers if she’s going to treat...

Not sure people really know how to add stars properly in Michigan... First, you don't comment, or leave negative remarks - and give the joint 5 stars. If you like a whole bottle of pepper on your ribs, then this is the place for you. If you don't, you might wanna skip this place. I've eaten ribs in west Texas, and they don't have frickin' pepper mills constantly seasoning the ribs, which were also overcooked. I know, because they were wrapped and left in the bag for an hour on my travels, and upon trying to eat some, found them tough on the outside. The moisture from the meat should have softened them up, but not surprisingly, the meat was also stuck to the bones. Two things that should NEVER happen with properly cooked ribs. Them being wrapped would not cause them to cook any more, so it wasn't because of that. Because they decided to put the butter in with the ribs and rolls, that melted - and my shorts are soaked. Thanks. Also, the sauces are weak - as MANY people have pointed out here. Their specialty sauce is basically vinegar with a little bbq sauce added. It's the consistency of water. I wonder if it was made that way to wash the pepper off? I don't understand why a place like this can't actually take the time and read the reviews - a few tweaks, and this place could be awesome. Instead, it's always going to...

I contacted the BBQ joint to cater my daughters shotgun wedding (son in law joining military). Planning a wedding in 3 weeks is STRESSFUL! I called to get a quote to feed 100 people, everyone I talked to said WT BBQ would be too expensive, boy were they wrong!! Their prices for catering or for grabbing lunch / dinner is very reasonable, not to mention the food is the best bbq ever! Butch (who runs the place) & every single person on this team was amazing! Their customer service skills are top notch, they went over & beyond to help when I needed it, my entire experience was nothing but 100% positive and outstanding!

The wedding turned out much more beautiful than expected & every single guest raved about the food. I will most definitely use WT BBQ for all of our future catering needs. Its not often you find a place that has great friendly staff, outstanding customer service, and the best bbq food. This place is all of that and more! Reading through other reviews I could not help but giggle, sure there will be off. days, they are all human. This place is super clean, organized, and truly is the absolute best.

I cannot THANK YOU enough Butch and WT BBQ staff for all of your help. Keep up the good work and feeding us Michiganders with the states best BBQ! ♡ ...