Subway — Restaurant in Sumner

Don't expect a professional experience here.

I'll admit, minor mishap on my part. I ordered through the app, at the wrong store. Tried to talk to the store I wanted it at, was told the best bet was to call the store it arrived at.

This store was the one the order arrived at, ten and a half miles from my location. No way I was going to drive that far for a sandwich. Tried to call corporate, could not find a number, hence the suggestion by the people at the right store. So, I called this place.

First I got a lady on the phone, who seemed understanding but rather new to the position. She handed the phone over to a male employee, who proceeded to get really aggressive about the situation.

I asked if I could have my money returned, and the response was "You're going to have to come and get your sandwich, or you're just out of luck, sir, we already made it." I explained I was still going to buy a sandwich from Subway, just reorder at the right one. Constantly cut off, constantly told "It's not MY problem you made a mistake, go call corporate if you want your money back."

So, I asked him what the corporate number was. His response? "It's YOUR job to look it up, you can find it on the internet." I replied "I tried that already. You have to have SOME kind of number I can call." "I'm not giving you anything to help you out here, mister." "Woah, woah. You're going to pass the buck and say corporate should solve the problem for me, then /refuse/ to give me any way to contact them?" "Yeah. Now hang up and quit bothering me, I have customers to get to."

I hung up on him. Yes, I'm contacting corporate through some canned email system they have in place, and I'm going to be charging back in addition. I'd spent Subway Points on this order, so those are basically gone because this employee didn't want to refund due to a simple mistake. Guess I won't be eating at this, or any other, Subway.

If you want a sandwich, try literally any other Subway in the area. Or a Jimmy John's, or a Jersey Mike's. Heck, head to a Safeway or Kroger, the Boar's Head delis will make you a sandwich that's leagues ahead of what you can get here, with service that's a lot...

A coworker and I went to this subway for lunch. There were two ladies working. I ordered the Champ sandwich. The lady helping me asked the type of cheese I told her I would like the shredded cheese it comes with. She responded that they didn't have it.. I then asked for American cheese and asked that the meat and cheese be heated. She refused to heat the cheese on the meat. She angrily put the meat in the toaster, began throwing random veggies on the bread, and became angry and aggressive. I told her I didn't want the sandwich and wanted to speak to the manager..... the manager was the other lady who watched all of this happen but never did anything to intervene. I can't speak on the food because we didn't get it. The customer service was incredibly poor, and the manager that day needs a lot more training on customer service and teaching her employees how to be better with guests. I will never go back to that location, nor will my friends, family, or coworkers. The company I work for has numerous employees who ordered food from there regularly but no longer do so. Oh yeah, while trying to talk to the manager, the shredded cheese they didn't have was in a tub right near where she was standing...lol The lady helping me just didn't want...

EXTREMELY RUDE. I ordered a sandwich and asked for it to be toasted, I wasn't sure if she heard me so when she started To make the sandwich I reminded her to please toast it again. Her reply and I quote, " YOU DONT WORK HERE I DO". I taken back and replied to her saying I'm sorry and I didn't know if she heard me sense there where so many customers. She also started to make fun of me to her coworker in Spanish. He have me more attitude through this process but this is getting long. DO NOT EAT HERE! not sure what her name was and I'm not going back but the receipt says host I'd is K7NP6HGRKR8D42B9 and the server is 1409. This doesn't reflect the other lady who was very nice. I wonder if corporate accepts this kind of...