Wendy's — Restaurant in Surprise

My dad ordered 1 double stack with cheese and we were given a single so I took it up to the counter with my receipt and told the girl behind the counter I wasn't mad or upset, and the girl said okay give me a second and I said okay expecting her to bring me the right hamburger instead the manager came up to me with an attitude and rudely asked me what the problem was, I told him I didn't have a problem I just told him I got the wrong hamburger. So he checked my receipt and the burger, which I expected and was prepared for. I then asked if the air was on because it was really hot the manager, again very rudely, said it was on and that and he couldn't do anything else. Just before we left I finally felt and heard the air come on. We ate inside because it was just to hard to eat in the van. The young man who took our order and the girl I brought the burger to were very nice and respectful and I do appreciate that. I don't understand the reason the reason for the attitude or why the manager even got involved. If the manager has to give the okay that's fine but there's absolutely no reason for being so rude if I had been upset, rude or yelling I could understand but I wasn't so I just don't get it. Looking at all the reviews and it seems that everyone has been treated terribly. It seems as if doing their jobs is a huge burden to them. If you can't treat people with respect and common curtesy then you seriously need to get the hell out of customer service of any and all kind including...

As much as I love Wendy's as a chain, the service and quality of this particular Wendy's is below it's standards of quality. For the past few weeks I've been stopping by regularly for food after work. Every time I've ordered from the drive thru the employee's repeatedly ask, "anything else?" In a condescending tone after every item ordered, without giving the customer time to actually list their full order. When we eventually get our order there is usually things like straws or other condiments missing from the bags.

On another occasion I stopped by and went inside the building to order some food for my family. I was in the lobby looking at the menu and on the phone with my family to see what they wanted me to bring back, the cashier was rudely trying to ask me what I wanted while I was occupied on the phone. Some of the employee's that day were very rude, clearly agitated from another order coming in through the drive thru, very unprofessional overall.

Today was the literal last straw however, we ordered 2 cheeseburgers only ketchup and 2 small drinks. When we got our food they handed us the frosty cups with soda in them, clearly a kid's cup. We asked if they were small and the drive thru employee responded with, "Idk why they keep sizing it" and we didn't receive our straws.

Overall, I'm very disappointed in this restaurant, it's service and professionalism. There are other Wendy's locations that exceed the standard. The food here is okay, but you'll have better...

Everyone here is OUTSTANDING! I have a special needs child. Her physical therapy is down the street and we often stop and grab her a 🍦. I am amazed at how they go out of their way to treat her like a human being, and give her time to answer even if it messes with their own order response time. Rather than talk around or over her like other places do. We have recently started getting more than a frosty because the food and people are SO awesome. I applaud their friendliness, great attitudes, willingness to make adjustments for customers, and terrific Wendy's food.

I see here where people complain about order response time and/or actually calling a worker "in-bred". These are 2 complaints that are completely inappropriate for obvious reasons. The first, some people either inside or outside in the drive thru, simply don't know what they want or may have very large orders. If you choose not to cook, then you make a decision to wait your turn in line. If you don't want to wait your turn, go home and cook. It's a pretty simple equation. The 2nd, if you have to justify your post by first calling someone "in-bred". First, spell it right and second don't make the post. It's not worth it. You look like an idiot after people read it anyway.

Thank You Wendy's at Cactus and Reems. You always make my...