McDonald's — Restaurant in Tamarac

I live right behind this location and stopped going there awhile ago. Use to go 2-3 times a week for breakfast and was always kept waiting even if not busy. Slow...slow .. SLOW! Fast food my starving ass! Go in for breakfast, lucky to get food by lunch. Exaggerating of course, but they have the infamous two speeds, slow and slower. Let's face it, most fast food employees have the attitude that they're doing the manager a favor just for showing up and we, the customer, should be thrilled and honored that they finally put their phone down or stopped joking with coworker to acknowledge our presence. What's worse is they keep this place so cold you can't enjoy your food. Usually condensation on windows, no matter what time of the day. Friend and I had leave it was so uncomfortable. Many employees walking around in jackets. I once checked the thermostat by the door, was in the 60's I believe. When I complained to an employee ( also wearing a jacket) she said she knows and gets complaints but the manager wants it this cold. I firmly believe they keep it this cold so the customers stay for as little time as possible. Judging by recent reviews, this place hasn't changed at all since I was there. What a shame that a loyal patron has to drive 3-4 miles out of my way to find a more enjoyable experience. At these prices you'd think they would give better customer service. I was raised to believe that no matter what your job, do the very best you can and have pride in what you do. Unfortunately in this world where MANY, not all, of the younger generation, is all about me me ME! Not only does the customer suffer, but so does those types of individuals. They will never be able to fully function and contribute to the reality of the real world. It's tragic to what's happened to most of work ethics of...

Complaint Regarding Service at McDonald's Drive-Thru Window, Tamarac Location

Dear McDonalds Manager at 8735 Pine Island Road, Tamarac, FL

I am writing to express my dissatisfaction with the service I received at your McDonald's location on 08/02/2024 at approximately 12:05 PM.

After placing my order at the drive-thru, I was instructed to proceed to the payment window. When I arrived, there were two windows: one with no attendant and one with an employee at window 2. The employee at window 2 instructed me to go back to the unattended window to make my payment. I pointed out that no one was present at the other window and that he was available to assist me.

Despite my concern, the employee insisted that I return to the unattended window, gesturing for me to move my vehicle back. This caused unnecessary inconvenience and assumed that I could safely reverse my vehicle without disrupting other customers. Instead of addressing the situation or assisting me directly, the employee walked away after repeatedly telling me to go back to the other window.

This incident reflects poorly on the customer service standards at your location. The employee's refusal to assist and his dismissive attitude were unprofessional and frustrating. Such behavior is a significant turnoff for customers and can contribute to low sales and a drop in patronage compared to competitors. Providing this type of service is not helpful and discourages customers from returning.

I hope you can address this matter to prevent similar situations in the future. Thank you for your attention to this issue.

*We left and drove across the city for another establishment all together.

Sincerely, Resident and...

** FOOD SEEKERS BEWARE!!!! If you’re looking for friendly staff and kind service, please just keep driving. This place is not it… I ordered 3 nugget meals and 2 drinks. I paid at the first window the gentleman gave me my card and receipt back. I move to the next window. The young juvenile that was working on 12/7 between 3:30-4pm handed me the first bag that had half of my order in it and proceeded to hand me the two drinks that were drenched in soda. I pulled my hand back and asked the young juvenile male can you wipe the drinks down please, which he replied “there are napkins in the bag”, I said excuse me what? He repeated his statement, and I asked him “is that how you speak to a paying customer”? He paused while looking at me and stated “there’s napkins in the bag”. I asked to speak to a supervisor. The supervisor was apologetic, but it should have never got to that point. He offered to wipe them down for me but at that point with that type of customer service I was afraid to hand anything back to them not knowing what could possibly be done to my children’s food. After driving off come to find they did not provide not one single dipping sauce for 3 separate nugget order. This location should be shut down and everyone should go through retraining for the basics courteous, polite, and simply getting a 3 part...