Dairy Queen — Restaurant in Tatum

It seems that this location may be under new management, as I have NEVER in all of my 48 years had a problem at this location until the last couple of months; the polite staff have switched from a "culture of yes" to a "culture of 'NO'!" For the past 40 years, after checking the cows, my hands and I hit the DQ drive-thru for malts. It was a tradition started by my grandfather. Around the beginning of deer season this year, a tall, dark, thin man with a clip board in a blue DQ polo began forbidding us from substituting styrofoam for the flimsy Orange Julius cups. You see, the cup holders in my truck are of the spring-claw sort that grabs your beverage with a rubber appendage. More than once, the claw has literally squeezed the malt out of the top of the over-sized hole in the lid of the ridiculously flimsy Orange Julius cup onto the instrument panel. Now my volume control has a short and will turn up or down at the dip of a pothole and three of my pre-set buttons no longer function. To alleviate this problem, I simply asked that my malt be poured into a styrofoam cup which has the triple benefit of being more rigid, cheaper to purchase from the distributor, and it better insulates my malt from the hot Texas heat. During my visit today, I ordered the styrofoam cup an, as expected, told that it can't be done. The polite young lady at the window offered to get the manager. He was near the parked vehicles to my right. He walked across the lane in front of my truck, wiped off his apron, and entered the drive-thru door. As he appeared in the window, I again offered to pay an additional fee of up to $5.00 to put mine in a styrofoam cup. The polite manager refused. I asked if he was really wanting to make this big of an issue out of a styrofoam cup and he again apologized and said that he is not allowed to put my malt in styrofoam. I informed him that I wanted to buy a glass of water for $5 in a styrofoam cup, then please give me the malt in the flimsy Orange Julius cup so I can switch it myself. He refused, I said this is ridiculous. I asked that my malt be taken off of the ticket, as it hadn't been made yet. I paid for a large Oreo Blizzard, and a large Vanilla Shake in a flimsy Orange Julius cup and was sure to instruct my foreman not to put it in the cup holders on the dash.

Will someone please take the time to explain to me why I can't buy a styrofoam cup full of water at a reasonable price up to $5.00, then empty the water into the bed of my pick-up and fill the styrofoam cup with my malt that I purchased in the ridiculously flimsy...

I went thru drive thru Saturday evening about 6:30 pm. There were 2 cars in front of me, 1 at the pick up window and 1 at the pay window. I don't believe there was anybody on the inside. I sat at the ordering display for about 10 minutes before they finally came on to take my order. I pull up to the pay window sat for about 3 minutes no one showed but I saw employees walking around on the inside, so I pulled up to the pickup window. The guy brings me my order and I gave him my money. I waited for about another 5 minutes for my dollar change and my drink that I hadn't received. When no one came back to the window, I called the restaurant and told them that I was sitting in line waiting for my dollar change and Dr pepper and for them to just come back and I'll give them the tacos and they can give me my money back. After sitting there for over 20 minutes I left with no food. If I could give zero...

Im just driving though on my way home. This the first fast food restaurant that I saw.. so I stopped. Well, I stood at the counter for almost a full 5 minutes before a girl comes out from somewhere with a mop and mop bucket in the back where they cook the food. She leaves the mop and comes to stand at the counter... She doesn't greet me or anything, just says "can I help you" in a snotty tone... All the while, there was probably $30 cash sitting on the counter as well, and at least 2 other people walked by me and said cash and no one thought to pick it up and move it. The customer service is seriously lacking and I'm just a passing through customer... Oh, the person who helped me name is Ariana. She...