Papa Johns Pizza — Restaurant in Temecula

We order from this papa johns all the time. For the last year to be exact. Last night we ordered pizza and the wait was 60-70 minutes, I mean duh they were busy plus Im sure like most place right now, under staff. So I followed on my pizza tracker and it said delivered. I checked outside and nothing. I called the store Asher answered and I said I wanted to check the status of my order bc it said it was delivered. Now I did check the app and the phone number on file was wrong. So I was totally ready to take responsibility for that and see if I could come pick up the pizzas, refund, whatever my options were. Asher says “ is this Rancho California?” I told him yes he said “you gave me a bogus address and bogus phone number, and you don’t live in the Temecula garden apartments,” I couldn’t even explain to him or ask him anything. He just kept telling me how my address was bogus. He than gave the phone to a “manager” who said they would deliver the pizzas out to me I gave him the correct phone number and he asked me for the correct address I told him that address is correct that I have ordered from them three times just in December. The address has never changed for the last year. Asher was so rude and unhelpful, I than spoke to another manager who said to me “to be fair your number was wrong what did you want him to do stand outside and wait” I tried to explain to him that I understood 100 percent that it was my fault I get that. But I didn’t deserved to be talked to the way I was. I’m human I make mistakes too. To be told I was lying about my address, and than for the manager say “well unless your going to place another order this Phone call is over” so disappointed that I’ve ordered so many times from this location and never had a problem with delivery until last night. Didn’t get the pizzas to feed my family. And was to afraid to order again. I know I’m only one customer but… you lost...

I placed my order 2 hr and 15 minutes in advance for a in store pickup. When I arrived the front counter did not even have my pizza ready. When asked why my pizza was not ready in 2 hours and 15 minutes they did not have an answer for me. They told me it would be at least another 45 minutes. When I asked why would they not put my pizza up next I was told "We have over 200 orders right now" When I reminded them that I placed my order over 2 hours ago they could not give me an answer. I was then told that there were people outside waiting. I suggested that the manager and I walk out and ask those customers how many of them placed their order over 2 hours ago, I was told that would not be necessary. When I asked for a refund I was then informed that it would be 3 to 5 days for a refund even though the money was withdrawn from my account in good faith as payment immediately after placing the order. This is the kind of treatment that will drive me from the brand...

I had fantastic customer service from manager Lauren and delivery drivers Yolanda and James. As sometimes happens with deliveries, the ranch sauce I ordered was forgotten. It really was no big deal but, when I called just to see if maybe the delivery driver still had it in the car, Lauren was incredibly apologetic, polite, and helpful. I told her that, if the delivery driver didn't have it with her, we could just leave it and I'll get some next time. However, about 15 minutes later, a new delivery driver stopped at our door with several ranch sauces. He said he was delivering nearby and wanted to make sure we had it. Lauren, Yolanda, and James were all incredibly friendly and seem to really care about their jobs. I couldn't have asked for better customer service and Papa John's will be my go-to pizza delivery from now on. Besides the excellent customer service, the pizza arrived piping hot and was...