Bahama Buck's - Tempe — Restaurant in Tempe

I have been a patron of this location since my childhood am very disappointed with my overall recent experiences. During my initial visit on 2/12/22, I ordered 5 items and they all tasted awful (4 ices and 1 smoothie). The ices hardly had any flavoring and tasted of chlorine due to lack of proper water filtration. The smoothie tasted strange, and not at all like oreos. The only aspects of the treats that tasted normal were the bomb pop toppings. I froze the treats and returned on 2/14/22 to request a refund. I was greeted kindly by Kailee, who attempted to resolve my grievance. She claimed to have called her manager and that the manager said she could not offer a refund, but could make x4 treats now free of charge and offer all x5 treats free of charge on my next visit. She shared that the employees who had originally made my treats were new and likely not properly trained. She assured me that I since she had been working here for over a year, that the treats would be made correctly. I informed her that as long as the x4 treats were made correctly and all x5 were remade upon my return on a different day, I would consider the matter resolved to my complete satisfaction; otherwise, I would request a full refund. She agreed. After tasting Kailee's treats, all agreed they tasted excellent. I then returned on 2/15 and was greeted by Jarod. I informed him of the situation and he said my name wasn't in the book. I informed him that had just spoken with Kailee yesterday and was owed x5 treats, per the resolution agreement and he said, "We cannot keep making free stuff for you," in a condescending tone. I asked to speak with the manager, which he claimed to be. I then asked for his superior's name, which he shared was Alicia, and asked for him to contact her. He then left, said he did, and the result was the same. My family absolutely loves Bahama Bucks and has made it a tradition to patronize here frequently. Unfortunately, after these recent experiences, we will no longer patronize nor recommend this...

My family had a terrible experience today at this location. First, we had some a*hole in a huge trailer cut us off in the drive thru. Then, we could not use our loyalty rewards card because "they no longer do that". The girl said we could get 30% off for the inconvenience but only at the beginning of the transaction. They have an "App" now for rewards. (I don't do apps for rewards since they take up too much room on my phone) When we finally get our shaved ices we ordered larges and noticed after leaving that 1 was a medium. We overlooked this since the place was VERY busy and we did not want to go in since (Covid IS still around). then I take a few bites of my Lime shaved ice and the middle is just plain ice because these young girls were not even smart enough to make a shaved ice correctly in addition to not get an order correct. (It may sound harsh but you only had 3 items to make and they are SIMPLE! Just 1 flavor and 1 size!!) Looks really bad since we had just come from Chick-fil-a and they had a complicated order and got it right and were WAY busier.

Reply to owner: Seriously? The app is the only thing you have something to...

This place is great for a treat that's not too heavily sweet and a good break from chocolate! They also have sugar-free flavors! I personally love the bahama rama mama style which puts ice cream at the bottom and hawaiian cream mixed throughout your sno - I ask for extra cream. They also now have options for vanilla and chocolate ice cream. They got rid of my favorite cherry colada flavor, so now I mix cherry and coconut which is somewhat similar.

DELIVERY: is available through Door Dash DRIVE THRU: is a bit hidden, you have to go around the entire complex (by the Warner side) the side by the door (close to the Veterinarian place) you can see the actual window from there and figure out how to go around RECOMMENDATIONS: Bahama Rama Mama Style (ice cream on the bottom and whipped cream mixed throughout) FLOORS: I have felt this pretty consistent throughout all locations, sometimes the floors are sticky SEATING: is limited, just an FYI COVID-19: They are open through COVID for take out, drive-thru and delivery options, I haven't been there recently to know if "dine-in"...