Pizza Hut — Restaurant in Tennessee

I am writing to express my extreme dissatisfaction with a recent experience I had at your location at 3675 Southwind Cove, Memphis, TN 38125. I placed an order online, and it was delivered by DoorDash. However, the order was incorrect, and I received the wrong items.

I took the incorrect order back to the store in hopes of having my order remade. Upon arriving, I spoke with a manager named Joshua, who, to my disappointment, was unhelpful, rude, and dismissive of the situation. When I asked if my order could be corrected and remade, he informed me that this was not possible. Instead, he offered me only a partial refund of $10, despite my total order amount being $37.

I was left standing there, ignored, as Joshua acted as if my concerns were not important. His behavior was completely unprofessional, and it is unacceptable that I was not given proper customer service. Not only was I denied the correct order, but I was also unable to get a full refund for the food I did not receive. The Door dash deliverer ended up bringing the order back to the store saying that he delivered my order to the wrong address and even with the delivery person saying that i was still denied a remake of my food or a complete refund.

This experience was incredibly frustrating, and it is disappointing to see that a business with such a well-known name has such poor customer service. The pizza was intended for my children, and they were left without a meal because of this issue. This situation should never happen to any customer.

I am requesting a full refund of the $37 I spent on my order, as I did not receive the correct items or any proper resolution to the issue. I hope that you will take this matter seriously and ensure that no other customers experience the same poor service. What makes this situation even more frustrating is that I order from this Pizza Hut location every week, only to be met with such poor service. After the treatment I received this time, I will no longer be returning, as this is just one of many disappointing experiences I have had at this location. Thank you for your attention to this matter. I look forward to your prompt response and a resolution to...

Or poor service, unprofessional in handling the fact that they did not have the cinnamon rolls that I ordered and was trying to tell me I needed to pick something else when the app did not say that they were out of cinnamon rolls as it showed that they were out of the pepperoni topping. I didn’t want anything else so I didn’t wanna pay for anything else I needed a refund she finally Agreed to credit me eight dollars, gave me a slip saying that it showed my eight dollar refund but the slip that she gave me stated “discount““ eight dollars. So I was just trying to confirm that eight dollars was credited back to my card and the young lady with the braids was just not professional professional And seem like she had an attitude where as it was not my mistake or my fault that the Pizza Hut website allowed me to select and order the cinnamon rolls. The young lady at the cash register never apologized for the inconvenience. She never apologized about anything. It just wasn’t a good experience. I’ll be ordering from Papa John’s next time as I started to this time. Secondly the pizza Has scarce pepperoni toppings. In my opinion. It looks like they were a little stingy with the toppings versus being more generous I’ve never had a Pizza Hut pizza that looked so scarce when it came to the pepperoni topping, even though this pepperoni is a smaller pepperoni that’s not an excuse. I’m just not happy at all with...

Very unprofessional! I placed an order at about 8:40 the online the tracker told me my pizza would be delivered to me in an hour. I got a text claiming that my order had been sent out at 9:36. At 10:24 i called the store and was greeted with an employee saying “yeah cause i don’t know who she was yelling at, yeah but anyway can i get a phone number” i expressed that i was calling to see where my delivery was and she told me that the driver was “10 minutes“ away. A half hour passes and still no pizza. I call the store back to see if they can make the order fresh and I’ll pick it up from the store. I then was told no because there doors lock at 10:30 but the driver was on the way. I got a missed call from a unknown number i called it back no less than 5 minutes later and it was a female driver telling me that she pulled off because she could not get in the gate. She told me she would bring it back in 10 minutes at around 11 pm. Another 30 minutes passed and i still have not received my food which I’m sure is cold and inedible by this point. Someone answered and told me they would refund me my money but i will still receive my food free. It’s is now 12:22 and i don’t have anything. Worst experience ever. I was consistently lied too and greeted by unprofessional employees. This location may as well shut their delivery services down if they are not going to fulfill delivery on...