Blue Lagoon Bar & Grill — Restaurant in Texas

I live in the area and last night was our second visit. The first visit November 2024 was awesome, but last night was absolutely awful which is why I am leaving a bad review. Some background information: there was an event going on last night that started at 5pm, and I had reserved for 6:45 pm for 4 people. We waited for 15 minutes for them to clean a table off for us which was no big deal. Once we got seated at about 7:00 pm, we were not given menus or silverware. We sat there for about 30 minutes with nobody coming by to offer a menu or water, no waiter came by to introduce themselves or anything. We were patient thinking that they are behind, and it’s ok they will get to us. Yet, there was not even a mention of apologies that they were running behind. I am a very patient person and just ask for transparency, but all the wait staff just completely ignored our table and it was like we were not even there while they ran to other tables multiple times. At about 7:45 pm, finally someone was cleaning off two tables next to us and mentioned that they were behind, but still no menus, no water or anything. They sat the two tables next to us that they had cleaned 45 minutes after we arrived with menus and silverware, and they even gave one of the tables alcoholic drinks so they had obviously already taken their drink order. Yet, we were still there with no menus or even water, and they just continued to ignore our table which was right next to these two tables that they were being attentive to. By 8:00 pm, we walked out because it was just completely shameful. We are very level headed people and did not make a scene, just quietly left. It was the worst experience I have ever had at a restaurant. I live in the area and had hyped it up to friends and wanted to have them experience the neighborhood restaurant, but it was just a very bad experience and I would not recommend anyone going on an event night even WITH a...

We had to use Blue Lagoon Bar & Grill to cater our wedding. We gave them 2 stars because the food and drinks were very good and the service staff was great. However, Monica was the person we were in contact with about food and beverage. From the very first meeting she sat down and seemed to expect us to know what information she needed. She was nice until we made our first non-refundable deposit. After that, her whole demeanor changed. She became rude, unprofessional and condescending towards us. When she was being rude and condescending, it felt like she was just being blatantly fake. She had zero good customer service qualities. About 6 days before the wedding she emailed us about the weather saying we needed to decide on if the wedding is to be inside or outside. We responded we weren't comfortable making that decision so far out from the wedding day. This lead to a phone call where she told me that she is just relaying what the venue contact person said (the venue staff told me later that they never said that, they just wanted to start getting a plan together in case it did need to be moved). She also got rude and somewhat raised her voice to talk over me and said "whatever, you do what you want, I'm just looking out for your best interest!" However, it seemed like the exact opposite. It seem like she was trying to give us the wedding she wanted us to have and not the wedding we wanted. The day of the wedding she was rude to the Matron of Honor and Monica told her "Ummm I am with a client, I'll be with you shortly." (this seemed to be a meeting with a different client) We figured we were the clients for that day after we paid thousands but apparently not. There was a lot more that happened, but I think you get the point and I am...

I attended a wedding at the Blue Lagoon, about two weeks ago, in which the reception had drinks served at the bar. My heart sank for the bride and groom after the deplorable service the wedding guest received from the bar staff. The bar staff was overtly rude, this included the bartenders and their manager. When greeted by wedding guest, they did not speak back. It seemed they were intentionally not making eye contact or acknowledging that they heard the guest when drinks were ordered. A "thank you" expressed by a guest was returned by the bar staff turning their backs or looking down with no comment. It was more than obvious that there was an internal matter that was being projected onto innocent guest. It got to a point, where guest were warning each other, throughout the duration of the reception, about the attitudes and services they received from the bar tender. The venue was amazing and neat, the patio was refreshing, but the embarrassingly rude service from the bar staff overshadowed those experiences. Three engaged guests I spoke to at the wedding mentioned the venue as a possibility for their nuptials, and all three of those same individuals changed their mind once we were all disrespectfully serviced by the bar staff. I do hope that staff were able to reconcile their differences, because I would hate for another married couple to be embarrassed the way my friends were on their...