KFC — Restaurant in Texas

So we went thru drive thru every time we go it’s the same thing we ordered in the drive thru and they told us it would be 30 min mind you we asked them are you sure cashier said yes 45 minutes later the food was till not down it’s every time we come in I don’t now if it’s a race thing because my husband is black thennnnm we go another day the same thing it’s 45 minutes to a hour then today we went again went thru drive thru and cashier told us it was a 45-1hr minute wait because the cook was not in and then on top of that I decided to call the manger spoke to manager Loida and she told me it’s a 20 minute wait I explained to her and all she had was excuses about the cook being on break mind you they told us in the drive thru he was not in and manger stated that cook had made some and went to lunch what he had made and they had made only for the people that was waiting for it and then she states that he already is back and the chicken was going to take 20 minutes he went back and they told him the wait was still 30 to 45 minute wait I don’t understand y it’s always like that at this place every single time we go and the man excuse is well it depends what time you’re coming to get food I told her mam there is nobody in drive thru other occasions there is maybe 3 cars ahead and in the parking lot there probably 2 cars she just has excuses instead of resolving the situation and on top of that she has this was of talking to the customers with attitude you need new employees and mangers because this...

So sad but I went and ordered a The Box and a 3 piece strips I got home they charged us 2 The box I called them and told them I didn’t want chicken and the manager says Sorry but you can come for the chicken strips and I said no thanks I’m home and she said ok my name is Hilda next time you come I will credit you so here we go again And ask for The chicken tenders pluz another order ,And again they make me wait 20 min because they needed to ok it and we get off to see what is the delay and they say we need the manager to ok Then they give us another of the Box instead of the chicken strips and they were the ugly tenders I gave to my dogs and what happened to the chicken strips nothing again wrong everything was horrible,Never again and the girl that took the order was really rude just tells me to move to the front and cars are getting there orders but mine that were chicken strips nothing then the wrong order again ,,,,Never ever again the 2 orders were really bad,Mrs Hilda manager you need to give them another pretext cuz they...

I've trued to stay away from this place because of its poor management nd terrible service. I saw its been remodeled, so I figured service may have changed aswell. I pull uo to drive thru, order my meal and pull up to the window. Charged and given my drink within 30 seconds. I was asked to pull up to the front of the store and they'd take my order to me. I waited there for 25 minutes. I decided to get off and get my order in person instead. A group of people is waiting for their orders aswell, but i ordered through the drive thru sobi went straight to the counter. TWO people working the whole store. Where is the manager that schedules two people for the lunch rush? If management was there im sure they'd helpnout right? Needless to say it took a goid while for me to get my refund and I headed to a restaurant where i surely got my lunch within the hour. Id give this place AND management a negative 5...