Louis' Bait Camp & Restaurant Inc. — Restaurant in Texas

Waited over an hour after ordering burgers before we gave up walked out. Fifteen minutes after being told five more minutes. All of our drinks totally empty, waitress never asked once if we wanted refills. The place wasn’t even half full. We heard that they had great burgers but looks like we will never find out since we will never be back.

In reply to the response from the establishment, I will add that we told the waitress at the one hour mark that we were out of time due to another obligation and were going to need the food to go or would have to leave without it. I think it is common industry practice that if you don’t have the capacity to serve the people, then shut down certain sections of the restaurant, rather than leaving them sitting there hungry and wondering what is going on while there’s zero communication from the kitchen.

We had asked three times during the hour and every time were told a “couple of more minutes.” Our server never advised us there would be any kind of unusual wait. I have never before walked a check, but we had somewhere to be and communicated that to the server as things started running long.

An hour after ordering, we are sitting there with no food and empty drinks. She tells us five more minutes. We say okay, but we have to leave, it has to be to go at this point. Then we waited almost fifteen more minutes, until we could not wait any longer, so we left cash on the table for drinks and tip.

I would ask the owner to please consider that there is a negative trend in the reviews in the last few months, and some management responses to them feel pretty harsh, sometimes with excuses and insults instead of looking for ways to improve the business and maximize revenue by matching the general reputation for great burgers with one for a great guest experience as well.

I hope that you have an excellent season coming up to restore...

Went last week, and I really wanted to like this place as I am big into supporting local businesses and love dive bars, but it was a very terrible experience. Not sure how they have a 4.5 star rating? First, they didn't have a lot of the menu seafood items available to serve...yet they're supposed to be a seafood restaurant?? The dish I did end up getting tasted "meh", small portioned, and overpriced for what it was. I could actually forgive the food quality, BUT the worst of the whole experience was the wait staff. They had a little live band, so a lot of the locals packed the place in. And for all of these customers, they only had 2---TWO waitresses working the entire restaurant! Since I barely drank any alcohol, my waitress didn't pay much attention to me. She was much more focused on the regulars, and the heavy drinking customers. She was so busy with other customers, she pretty much tossed my plate on my table AT me--as she was still speed walking to another table! I thought my food was going to end up in my lap. She forgot my beverage on a few occasions, and instead brought me another alcohol beverage--that I didn't ask for (I'm not a big drinker). During my entire stay, I watched as this waitress still made time to schmooze, laugh, and flirt with her regulars and the heavy drinking patrons. I guess their tips mattered more than mine?? Or alcohol sales are more important than good...

I was super excited to try this place out. Had heard some good things about it. My table of four ordered a variety of different things. I ordered the catfish dinner. When our food was delivered, my waitress brought me the wrong meal. She took the plate back to the kitchen and I spent the next 15 minutes watching my entire table eat dinner without me! We were there for the Christmas boat parade, so were on a schedule. By the time our waitress brought out my meal, I suggested she box it up for me but take it off our check...she took my plate back to the kitchen too and I left the restaurant hungry and utterly disappointed! I left a note with my phone number on the back of our receipt explaining why I didn't leave a tip (hoping to hear back from them with a resolution) but of course haven't heard anything. The general consensus from the rest of the table was...the food was ok...not great! With so many other great food options in the area, we won't be going back!!!

Update...according to the owners response, it's my fault that I left unhappy and hungry! Some people resist conflict and will cry before they complain! That note and this review were my attempts to communicate...and...still no...