Ohana’s Shaved Ice — Restaurant in Texas

Went in there to celebrate my sister's birthday. The gal behind the counter ignored us walking in, which is fine, she was serving 4 Individuals before us - okay, no problem. She was going as slow as molasses in the snow, but whatever. We were sitting there waiting. More people come in and are standing and she started to help them first. So I said "ma'am we have been here waiting" and her response was "the line is here" no signs indicating you had to cue a line or even where that line should be, no attempt to help us, ignored that we'd been waiting 15 min for her to fulfill the 4 ice creams before us, no respect. Just that we werent in a line that we didnt know had to exist so we wouldnt be helped. Decided our party of 7 should just leave and find something else. Extremely frustrating...

I come from Oahu, Hawai'i where Matsumoto's Shave Ice is the first time I've ever had shave ice. Ohana's Shaved Ice is by far the best I have had since then, 14 years ago. Shave ice is not a snow cone. It is supposed to be flaky, creamy, light and retain flavor instead of hard, crunchy ice as snow cones tend to be. Ohana's Shaved Ice captures to true art and craftsmanship that fulfills one's expectations of a truly high standard. I have no words further than I am...

We waited over 15 minutes for the VERY SLOW employee to finish the order before us. We had small children and were trying to keep them occupied. She refused to serve us next because we weren't in line. Mind you we weren't told anything about having to stand anywhere specific in the small shop. Needless to say we walked out and she gave absolutely no cares. There were 7 of us that planned to order. They obviously don't need...